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Data Scientist - Hybrid - FR JR26081559 Toronto

Manulife

Toronto, Ontario

Data Scientist - Hybrid - FR JR26081559 Toronto

Manulife

Toronto, Ontario

Job description

This is a great opportunity to attract AI and GenAI talent in a highly competitive market. The key is to focus on the business impact, cutting-edge technology, and career growth opportunities rather than simply listing responsibilities.

Data Scientist, AI & Generative AI

John Hancock | Boston, MA / Toronto, ON

Shape the Future of AI in Insurance

At John Hancock, we're transforming the way people buy, manage, and benefit from life insurance. Our AI team is at the forefront of this journey, leveraging Artificial Intelligence and Generative AI to simplify customer experiences, optimize sales and marketing, strengthen fraud detection, and modernize operations.

As a Data Scientist, AI & Generative AI, you'll work on high-impact initiatives that directly influence business outcomes across our U.S. Insurance business. You'll collaborate with business leaders, technology teams, and a global network of over 160 data scientists across John Hancock and Manulife, giving you exposure to world-class expertise and innovative AI applications.

If you're passionate about building production-grade AI solutions, experimenting with emerging GenAI technologies, and solving complex business problems, we'd love to hear from you.

What You'll Do

As a member of our growing AI team, you will:

  • Design, develop, and deploy AI and Generative AI solutions that address real business challenges.
  • Build and operationalize machine learning and large language model (LLM) solutions from concept through production.
  • Partner with business stakeholders to identify opportunities, gather requirements, formulate hypotheses, and deliver measurable outcomes.
  • Develop proof-of-concepts, pilot programs, and enterprise-scale AI applications.
  • Implement prompt engineering strategies, retrieval-augmented generation (RAG) patterns, and modern AI architectures.
  • Generate business insights through data exploration, experimentation, and advanced analytics.
  • Build scalable data pipelines and AI workflows that support production environments.
  • Monitor, evaluate, and continuously improve model performance and solution effectiveness.
  • Communicate analytical findings and technical concepts to both technical and non-technical audiences.
  • Stay current with emerging trends in AI, GenAI, machine learning, and cloud technologies.

What You'll Bring

Required Qualifications

  • Master's or PhD degree in Statistics, Applied Mathematics, Data Science, Computer Science, Engineering, Physics, or a related quantitative field.
  • 2+ years of industry experience developing and deploying AI and Generative AI solutions.
  • Strong programming skills in Python and SQL.
  • Experience designing and executing data science experiments and machine learning projects.
  • Ability to translate business problems into scalable AI solutions.

Preferred Qualifications

  • Experience with Python libraries such as Pandas, Scikit-learn, Keras, NLTK, and similar tools.
  • Hands-on experience with LLM development frameworks such as LangChain and Semantic Kernel.
  • Knowledge of relational and non-relational databases (SQL and NoSQL).
  • Experience developing NLP solutions such as:
    • Document Classification
    • Entity Extraction
    • Relationship Extraction
    • Sentiment Analysis
  • Understanding of:
    • Vector databases and embeddings
    • Prompt engineering
    • Retrieval-Augmented Generation (RAG)
    • Agentic AI and multi-agent systems
  • Strong machine learning and deep learning expertise, including supervised and unsupervised techniques.
  • Experience with cloud-based AI development, preferably in Microsoft Azure and Databricks environments.
  • Familiarity with MLOps practices, CI/CD pipelines, automated testing, Git version control, and production deployment.
  • Experience in fraud prevention, deepfake detection, healthcare analytics, EHR data, or medical terminology is an asset.
  • Excellent communication and stakeholder management skills.

Why Join John Hancock?

Work on Meaningful Problems

Develop AI solutions that help millions of customers make better financial decisions and improve their overall experience.

Build with Modern Technologies

Work with LLMs, GenAI frameworks, cloud-native machine learning platforms, MLOps, and advanced AI architectures.

Learn from a Global AI Community

Collaborate with a network of more than 160 data scientists across John Hancock and Manulife.

Grow Your Career

Access continuous learning opportunities, mentorship, and exposure to innovative AI initiatives across multiple business domains.

Thrive in an Inclusive Environment

We're committed to fostering a workplace where everyone feels supported, valued, and empowered to do their best work.

About John Hancock & Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group providing insurance and wealth management solutions across North America, Asia, and Europe. Together, we're on a mission to remove complexity from financial services and make decisions easier for our customers.

Ready to help shape the future of AI in financial services? Apply today and join us on our transformation journey.

The role being advertised is an existing vacancy.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à hr@manulife.com.

Referenced Salary Location

Boston, Massachusetts

Modalités de travail

Hybride

Salary range is expected to be between

$90,160.00 USD - $167,440.00 USD

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter hr@manulife.com pour connaître la fourchette salariale applicable à votre région.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)

Pour toute question concernant cet employeur et le processus de demande d’emploi, veuillez contacter :


Lynne MacDonald

Recruiter

E mail: Lynne_MacDonald@manulife.com


About Manulife

Manulife is a leading international financial services group that helps people make their decisions easier and lives better.   We provide financial advice, insurance as well as wealth and asset management solutions for individual, groups and institutions. 

Are you looking for unlimited opportunities to develop and succeed? We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help our customers achieve their dreams and aspirations.  We offer a wide variety of roles across our many locations in Canada, including opportunities in Customer Service, Sales, Marketing, IT, Human Resources and much more.  Think big. Get it done together. Own it. Do the right thing. And share your humanity. Find out what Manulife can offer you!

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