The successful candidate will join the John Hancock Insurance Technology team and contribute to solutions supporting New Business and Underwriting platforms and processes. In this role, you will research and analyze improvement opportunities, assess workflows, develop recommendations, and support the implementation of technology solutions that address business needs.

You will play an important role in shaping the organization’s technology landscape and helping ensure that systems and solutions align with business strategies.

Position Responsibilities:

• Requirements Elicitation and Documentation: Gather, interpret, and document business, functional, and user requirements.
• Workflow Analysis: Research and document opportunities and issues involving workflows, procedures, and business processes.
• Solution Development: Analyze information, develop creative solutions, and recommend approaches aligned with business needs and industry best practices.
• Process Implementation: Coordinate process changes, system enhancements, and product implementations, including the development of test plans that support successful delivery.
• System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps illustrating data flows, processes, dependencies, and interactions across current and proposed systems.
• User Story Development: Translate business and user requirements into epics, features, and user stories.
• Design Facilitation: Facilitate collaborative design sessions with project implementation teams and relevant stakeholders.
• Acceptance Criteria Development: Establish acceptance criteria, testing frameworks, and standards used to evaluate completed solutions.
• Test Case Evaluation: Support the translation of user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing.

Required Qualifications:

• Bachelor’s degree Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant practical experience.
• 5 or more years of experience in business systems analysis or a related field.
• Demonstrated analytical, critical-thinking, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.
• Ability to work collaboratively and contribute effectively within a team environment.
• Experience translating complex business requirements into clear technical or functional specifications.
• Ability to provide professional advice, make informed decisions within the scope of the role, and take a lead role in process or program execution.
• Demonstrated ability to manage multiple priorities and projects in a changing environment.
• Experience using AI-enabled tools to support business analysis activities, such as requirements elicitation, documentation, analysis, process modelling, stakeholder communication, and testing support.

Preferred Qualifications:

• In-depth knowledge of business analysis principles, methodologies, and technology systems.
• Experience working within the life insurance industry.
• Strong understanding of Agile methodologies and product management principles.
• Knowledge of system design, systems analysis, and user-testing best practices.
• Experience applying business analysis tools and techniques.
• Ability to build collaborative relationships with stakeholders across a range of functions and organizational levels.
• Familiarity with enterprise-level systems and applications.
• A growth-oriented mindset, including a willingness to respectfully challenge established approaches, experiment with new ideas, remain open-minded, and adapt to change.
• Relevant professional certification, such as Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA).

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
   

The role being advertised is an existing vacancy.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à hr@manulife.com.

Referenced Salary Location

Modalités de travail

Salary range is expected to be between

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter hr@manulife.com pour connaître la fourchette salariale applicable à votre région.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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