Position Overview

We are looking for a Contract Manager to join our Health Services team supporting a portfolio of psychological services contracts for national, provincial, and municipal law enforcement and public safety organizations. In this customer-facing role, you will be responsible for ensuring contract success through strong client relationship management, contract compliance, workforce engagement, service delivery oversight, and financial stewardship.

This position is ideal for a confident and resourceful professional who thrives in a fast-paced environment, enjoys building strong stakeholder relationships, and can balance competing priorities while delivering exceptional customer service.

Responsibilities

• Manage a portfolio of contracts of varying size, complexity, and activity levels
• Support workforce satisfaction, customer satisfaction, contract compliance, retention, and growth objectives
• Act as the primary point of contact for client relationship management, issue resolution, and escalations
• Monitor contract performance and ensure service level commitments are met
• Coordinate with internal stakeholders including Operations, HR, Payroll, Finance, and Contract Administration teams
• Track contract deliverables, budgets, billing, invoicing, and financial performance to ensure compliance with approved rates and contract requirements
• Work closely with coordinators, psychologists, and test administrators to ensure efficient service delivery
• Identify opportunities for process improvement, contract growth, and enhanced customer service
• Support proposal and contract renewal activities as a subject matter expert
• Maintain accurate documentation, reporting, and communication related to assigned contracts

Qualifications

• A post-secondary education in a healthcare, business, or a related field
• 3 to 5 years of contract administration, project management, customer success, account management, or related experience
• Strong customer relationship management and stakeholder engagement skills
• Excellent communication, collaboration, and interpersonal abilities
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Demonstrated problem-solving and decision-making skills
• Strong financial awareness and understanding of contract compliance requirements
• Ability to work effectively in a fast-paced and evolving environment
• Proficiency with Microsoft Office applications
• Experience supporting service delivery, contracts, or customer-facing operations

Additional Requirements

• Must be eligible to obtain and maintain a Canadian Government Security Clearance at the Reliability level
• French and English bilingualism is strongly preferred and will be considered an asset for this role
• Experience within healthcare, mental health, public safety, or professional services environments will also be considered an asset
• Ability to work out of our Burlington, ON or Ottawa, ON office (one or the other) on occaion would be preferred but will not be required for this role
• Occasional client-related travel may not be required (0-15%)

Compensation

$85,000 to $95,000CAD annually.

Position Type

We have 1 full-time, permanent position available.

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