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Exchange & Returns Co-worker

IKEA

Coquitlam, CA

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    2026-10-07

Exchange & Returns Co-worker

IKEA

Coquitlam, CA

Job description

Description de poste

  • Numéro de l'offre: 369765

  • Date de publication: 02/10/2026

    • What you'll need to have

    '- Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)
    - Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
    - Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally
    - Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment

    A day in your life with us

    '- Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines
    - Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving
    - Communicate decisions confidently and empathetically to ensure a positive customer experience
    - Process transactions accurately while maintaining inventory control and compliance
    - Stay informed on policy updates, product knowledge, and service performance targets
    - Collaborate with team members to support overall customer relations operations





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    In the IKEA world, this position is officially referred to as Customer Experience Co-worker III
    The starting rate/ salary for this position is 22.76 CAD

About IKEA

Why work with us?

Because a job with us is so much more than a job. Come work with us and you’ll be part of a team that values you for who you are. A huge, welcoming team working to make a positive impact on millions of people around the world and where we all grow together. With our “happy rebel” spirit we challenge conventions and drive positive changes in our industry and sometimes even in the world. We are restless doers, driven by curiosity, enthusiasm and a desire to create a better everyday life for the many people.

What’s it like being an IKEA co-worker? There are over 200,000 IKEA co-workers worldwide. We value our IKEA culture, togetherness and being part of a high-performing team. Our shared values and culture is a large part of what makes IKEA unique, both as a brand and a workplace. Visit any IKEA unit anywhere in the world and you’ll find co-workers putting their shared IKEA values into practice.

Your IKEA journey can take you in any direction Helping our customers create a better everyday life at home requires a large team with many different jobs. With such a wide variety of jobs we’re confident that you’ll find at least one that interests you.

Please scroll through the following list, apply to the available job(s) that interest you the most and potentially begin an exciting career journey with IKEA.

Takes about 5 minutes

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