Agilus by Synergie is recruiting for a Senior Manager - Data Platforms in the Financial Industry in a hybrid work environment in Toronto, Ontario. Responsibilities: Guidance and Direction: Provide clear direction to the team, set goals, and keep the team accountable for their deliverables. Align team goals with the overall direction of the Data & AI technology roadmap and enterprise standards Relationships: Build and maintain strategic partnerships with key stakeholders to facilitate the effective delivery of operating model and support structures. Communicate proactively with stakeholders and cross-functional teams (Platform, Security, Cloud Ops, Networking, Data Governance) to align priorities, manage expectations, and drive adoption of platform standards. Oversee vendor relationships, licensing, and procurement for internal IT systems Process Improvements: Identify and implement process improvements, automation opportunities, and IT best practices to improve service delivery and reduce manual IT tasks. Continually improve platform SOPs, KPIs, Dashboards for efficiency and automation Site Reliability: Define and manage SLIs, SLOs, and SLAs for data platform services. Implement reliability strategies such as redundancy, failover, and disaster recovery. Establish observability practices (monitoring, logging, tracing, alerting). Reduce toil through automation of operational and maintenance tasks. Manage error budgets and balance reliability with feature delivery Incident Management: Monitor system health and proactively address performance bottlenecks. Provide support during major incidents, including after-hours support. Lead incident response, communications to users and stakeholders, and root-cause analysis with clear action items and follow-through Troubleshooting: Analyze, triage, and resolve platform issues promptly to achieve SLOs and platform reliability objectives. Conduct blameless postmortems and drive continuous reliability improvements. Drive error-budget aware practices, post-incident reviews, and resilience engineering (e.g., autoscaling, retry/backoff strategies, policy guardrails) Successful candidates will have: 15+ years of progressive IT experience in big organizations operating in various geographies/regulations 5+ years of leading big teams of diverse skill sets, Experience in management of workload, hiring, team building and relationship management 5+ Experience managing enterprise data platforms on 24/7 scale, Strong knowledge of cloud platforms. Experience with reliability engineering, monitoring tools, and incident management trong exposure to IT operations & Knowledgeable about organizations and their culture and understands the reasoning behind key policies, practices and procedures Comprehensive understanding of SDLC, cross functional team dependencies, hands on experience of working with teams across various departments Ability to multi-task and work with internal and external clients. Ability to set goals and work with minimal supervision Excellent communication, presentation, interpersonal, negotiation, facilitation, influencing, and organization skills. Strong business focus, passion for the challenges of our partners, and commitment to meet expectations of business and internal partners. Must be able to grasp complex financial concepts and be able to apply these concepts in a systems context Bachelor’s degree in computer science, Engineering, Mathematics, Management or related field Total rewards: $130000.00 annually Competitive benefit package Hybrid working model Further additional qualifications: Works effectively and efficiently in a virtual, multi-site environment Facilitate the discovery of alternatives and drives decision-making to closure and action This posting is for an active opening.