Agilus by Synergie is recruiting for a Help Desk Support in the Public Sector in Ottawa, Ontario. Provide second-level technical support to end users by troubleshooting hardware, software, network, and access-related issues through phone, email, and ticketing systems while ensuring timely resolution and excellent customer service. The ideal candidate will have experience working in high-volume help desk environments, using IT service management (ITSM) tools, and supporting Microsoft-based technologies. What's in it for you: $25.00 - $28.00 hourly Gain hands-on experience supporting a wide range of IT systems, technologies, and end users in a fast-paced technical environment. Enjoy opportunities for professional growth, continuous learning, and career advancement within the technology field. Develop your troubleshooting and customer service skills while working alongside experienced IT professionals. Responsibilities: Provide technical support for hardware, software, network, and user access issues. Diagnose, troubleshoot, and resolve incidents in a timely manner. Manage and update support tickets while maintaining accurate documentation. Install, configure, and support desktop, laptop, and peripheral devices. Escalate complex technical issues to appropriate teams when required. Deliver professional customer service and technical guidance to end users. Requirements: Minimum of 5 years providing technical support in a help desk, service desk, or IT support environment. Must hold an active Secret Security Clearance Fluency in both English and French, with the ability to provide professional technical support in both languages. Experience using BMC Remedy or similar IT Service Management (ITSM) ticketing systems to manage, track, and resolve technical incidents and service requests is considered an asset This posting is for future talent planning and does not reflect a current vacancy. Let's connect! Please apply directly online Agilus by Synergie would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview. We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.