Location: Edmonton, AB, On-site
Language: Strong written and spoken English required, with the ability to communicate clearly with clients from diverse language backgrounds

Background Check Requirement: Active Reliability Status security clearance required

About the Opportunity
We’re seeking a professional and approachable Customer Service Specialist to join a busy public sector environment in Edmonton. This is an urgent opportunity for someone with hands-on Customer Service  experience who enjoys being the first point of contact, thrives in a high-volume setting, and is available to start quickly.

You’ll support clients accessing important animal export certification services, many of whom speak English as a second language. Your patience, professionalism, and ability to understand each visitor’s needs and connect them with the right person or service will be key to creating a positive experience.

Your Responsibilities
• You’ll greet clients and other visitors entering the office, determine their needs, and direct them to the appropriate person, service, or location.
• You’ll answer inquiries and provide clear, helpful information to clients in person and by telephone.
• You’ll schedule appointments and maintain the client recall system to support timely service.
• You’ll receive and direct incoming, outgoing, and inter-office calls.
• You’ll sort incoming mail, distribute messages, and help keep day-to-day communications organized.
• As you become familiar with the role, you’ll perform additional clerical and administrative duties to support the team.

Skills and Qualifications
• Direct experience in a receptionist or front-counter role greeting people entering an office or establishment, determining their needs, and directing them to the appropriate person or location.
• Active Reliability Status security clearance is required.
• Strong written and spoken English communication skills.
• Strong interpersonal skills, including patience, professionalism, and confidence supporting clients from diverse language backgrounds.
• Proven ability to stay organized and composed while managing a high volume of visitors, calls, inquiries, and appointments.
• Quick learner who can confidently pick up new processes and additional clerical responsibilities.
• Availability to start as soon as possible.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.