Job Information
Job Title: Supports and Financial Services Coordinator (SFSC) - Talent Pool
Job Requisition ID: 64270
Ministry: Seniors, Community and Social Services
Location: Locations Across Alberta
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Regular/Temporary
Scope: Open Competition
Closing Date: April 28, 2025
Classification: Program Services 1
Salary: $2,165.27 to $2,814.70 Bi-weekly ($56,513 - $73,463/ year)
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx
The Department of Seniors, Community and Social Services leads seniors, income, employment, disabilities and community-based supports, family violence prevention, and family & community support services.
To find out more about our work visit: https://www.alberta.ca/seniors-community-and-social-services.aspx
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https:///www.alberta.ca/diversity-inclusion-policy.aspx
A successful society is defined by its people and the opportunities available for them to fully and actively participate in all aspects of life and provide for themselves and/or their families. The Department of Senior, Community and Social Services works alongside other Government of Alberta programs to foster a society in which families are secure and resilient, individuals have safe, sustainable employment, vulnerable Albertans have the supports they require, and no one is left behind. You can be part of helping us make a difference!
The Department of Senior, Community and Social Services leads income, employment, disabilities and community-based supports, family violence prevention, and family & community support services. To find out more about our work visit: https://www.alberta.ca/community-and-social-services.aspx
The Employment and Financial Services (EFS) Division is responsible for policy development and delivery of employment and income services including contracted employment services, career resources, and the Income Support (IS) and Assured Income for the Severely Handicapped (AISH) programs.
Are you looking for your next challenge? If you have strong customer service experience in a contact centre, a solid administrative background, and the ability to work with diverse and vulnerable groups, this opportunity is for you! Bring your strong computer skills, organization, and problem-solving abilities to thrive in a fast-paced, team-oriented environment where multitasking is key.
As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program. This includes assisting Albertans towards realizing their action plan goals, through the provision of support services, and the issuance of financial benefits.
In this role, you will most frequently interact with clients by telephone, review documents, review files and reports, and utilize several computer applications and systems simultaneously. You will monitor and support the Albertans' action plan by ensuring the Albertan is committed and accountable for progress towards their self sufficiency. In order to be successful in this role, you will need to be able to research, understand and apply legislation; have knowledge of the Income and Employment Support Act and be skilled in assessment, critical thinking, conflict resolution and active listening. Responsibilities involve the following:
You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress and utilize problem-solving and de-escalation techniques to assist individuals with appropriate intervention resources.
This competition will be a talent pool opportunity where candidates are able to apply and be considered for upcoming vacancies across the province.
Please click on this link to view the job description for this position.
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
In addition to your education and experience, you should be able to demonstrate competencies in the following areas:
• Systems Thinking: to keep broader impacts and connections in mind. Understands how the services, activities and actions of the Alberta Public Service add value to Albertans and Stakeholders
• Creative Problem Solving: to assess options and implications in new ways to achieve outcomes and solutions
• Drive for Results: knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders
• Build Collaborative Environments: leading and contributing to an environment that allows people to work collaboratively and productively to achieve outcomes.
• Agility: to anticipate, assess, and quickly adapt to changing priorities, maintain resilience in uncertainty and effectively work in a changing environment
• Develop Networks: proactively building networks, connecting and building trust in relationships with different stakeholders
• Develop Self and Others: a commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others
Required:
In your Cover Letter please describe how you demonstrated the assets listed below in your previous role(s).
Assets:
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
Hours of work: 36.25 hours/week, Monday to Friday (8:15 am – 4:30 pm) work week.
There may be full-time permanent and temporary positions located in any of the following worksites. You must be willing to work in one of the offices listed below:
North Zone:
Urban Locations (Edmonton) - Only Temporary Full-Time positions are available.
Rural Locations- Both Temporary/ Permanent Full-Time position available.
Successful candidates may be eligible for the Northern allowance in designated locations.
Final candidates for this competition will be asked to undergo an academic verification and security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
In order to accurately reflect your related experience/education, in your resume, please include dates (including months and years) associated with all education and work experience.
For employment: Please indicate whether your work experience is casual, part-time or full-time.
For any Post-Secondary Education: Please specify your major and length of program, the educational institution, and the year you graduated.
Examples:
Links and information on what the GoA have to offer to prospective employees.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Taylor Bell at taylor.bell@gov.ab.ca.
Join us in shaping Alberta's future. As the Government of Alberta, we are committed to creating a stronger province for generations to come. The Alberta Public Service works to deliver a vast array of programs and services to meet the needs of Albertans.
With a diverse range of rewarding employment opportunities, we foster an environment that promotes continuous learning and career growth. As one of the largest employers in Alberta, our team is driven by values of respect, accountability, integrity, and excellence. Together, we share a common vision of building a stronger province, making a positive and lasting difference in the lives of Albertans.