Lead a Team, Grow Key Client Relationships, and Make an Impact Across Central Vancouver Island Agilus by Synergie is recruiting for a Client Service Manager in the Operations Management industry in Victoria, British Columbia. Are you a relationship-focused leader who thrives on client service, team leadership, and business development? Our client is seeking a Client Service Manager to lead operations across Central Vancouver Island from a newly established Nanaimo office. This is a hands-on leadership role where you'll oversee client relationships, support a frontline workforce, drive business growth, and play a key role in maintaining service excellence across a diverse portfolio of commercial, government, and industrial clients. Total rewards: $65000.00 - $75000.00 annually Employer RRSP contribution of 2.5% plus matching up to an additional 6% Company vehicle available for business travel or mileage reimbursement for personal vehicle use Free onsite parking at the Nanaimo office 5 paid sick days, available in half-day increments Supportive culture with leadership autonomy, professional development opportunities, and employee appreciation events 3 weeks vacation to start Comprehensive health, dental, vision, life insurance, and disability benefits A typical day: Build and maintain strong relationships with existing clients to ensure long-term satisfaction and retention Lead and support a team responsible for delivering exceptional service across the region Identify and pursue growth opportunities through networking, community engagement, and business development activities Participate in proposals, contract renewals, and implementation of new service agreements Oversee staffing requirements, workforce planning, and employee performance in partnership with Human Resources Respond to operational issues and provide after-hours support as required Monitor regional performance, contribute to budgeting discussions, and maintain an understanding of key financial metrics Represent the organization at industry and community events to enhance visibility and strengthen partnerships Successful candidates will have: 5+ years of experience in operations, client services, security, retail, hospitality, or a related leadership environment Proven ability to lead teams, manage employee performance, and build a positive workplace culture Strong business development, networking, and client relationship management skills Comfortable interacting with senior leaders, executives, and decision-makers Solid business acumen with the ability to understand financial reports and basic profit-and-loss statements Excellent communication, problem-solving, and conflict-resolution abilities Valid driver's licence and reliable vehicle with the ability to travel throughout the region Self-motivated, organized, and comfortable working in a fast-paced environment with a high degree of autonomy This posting is for an active opening.