Requisition ID: 272283
Join our team!
Would you like to be part of an organization with over that 35 years in the market, dedicated to improving our clients' financial situation through comprehensive and innovative solutions?
At Scotiabank, our mission is to provide an environment that enable our employees to maximize their potential. By choosing us, you will become part of personal and professional growth experience, driven by a brand that opens doors to this possibility.
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
Is this role right for you? In this role you will:
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
What’s in it for you?
Location(s): Canada : Ontario : North York
Why choose us?
We are an international, modern, and digital bank.
Work–life balance — the first bank to reduce the workweek to 39 hours!
Great internal mobility opportunities — we want you to grow and develop professionally!
Education and continuous learning — participate in projects, conferences, and events to develop new skills and relevant knowledge.
Opportunity to work on projects with teams from other countries, as we encourage the exchange of ideas.
Excellent benefits: choose your days off, choose how to distribute your bonuses, and enjoy health and education agreements.
We are diverse and inclusive.
At Scotiabank, inclusion is part of the way we do banking. This application process is open in accordance with Law 21.015. If you need any reasonable accommodation to participate in the process, please let us know.
Don’t hesitate to apply — join this journey and become our next Scotiabanker!
Go ahead and send Image 3 when you’re ready.
The Scotiabank Veterans Network (SVN) is committed to supporting veterans, reservists, and military spouses by recognizing and valuing their unique skills and experiences. As a military-friendly employer, Scotiabank actively promotes the integration of veterans into civilian careers by offering a wide range of employment opportunities across the Bank. SVN plays a key role in this effort, leading initiatives such as a mentorship program designed to support both current and transitioning veterans.
The team was instrumental in driving recent enhancements to Scotiabank’s reservist leave policy and organized the inaugural Valour and Vision Expo in Q4 2024, where industry leaders pledged to support veterans entering the civilian workforce. In February 2025, Scotiabank proudly served as the lead Banking Sponsor of the Invictus Games, an international multi-sport event that aids in the rehabilitation of wounded, injured, and ill service members—both active and retired.
Additionally, SVN hosts a variety of events throughout the year, including leadership symposiums and annual Remembrance Day ceremonies, to honor and support the military community.