Resource Specialist – Headquarters – Casual on Call

Commissionaires Southern Alberta

Serve. Secure. Support.

At Commissionaires, we take pride in protecting communities with professionalism, integrity, and commitment to service. As trusted partners to law enforcement, government, and private‑sector organizations across Canada, we provide meaningful career opportunities for dedicated professionals.

We are currently seeking Casual on Call Resource Specialists to support operations within Commissionaires Headquarters. This respected, high‑responsibility role is essential in ensuring safety, security, and operational continuity.

If you are reliable, motivated, and take pride in making a meaningful impact, this is your opportunity to grow your career within one of Canada’s most trusted security organizations.

About the Role

In this position, the Resource Specialist – Scheduler plays a vital role in the planning, scheduling, deployment, and coordination of hourly staff across multiple client contracts. This role functions as a central communication hub for operational activity, incident reporting, workforce scheduling, and time and attendance management. Accuracy, adaptability, and professionalism are critical to success in this position, as service delivery depends on consistent and effective staffing coverage.

Why This Role Is Important

Your work helps ensure continuous, reliable security services for our clients while supporting our frontline staff with clear communication, accurate scheduling, and timely coordination. Through effective labor planning and operational support, this role directly contributes to customer satisfaction, staff well‑being, and the overall success of Commissionaires Southern Alberta’s service commitments.

What You Bring

• Minimum High School Diploma (post‑secondary education preferred)
• Minimum two (2) years of related customer service or administrative experience
• At least one (1) year of experience in an operations or call‑center environment
• Experience with labor planning, scheduling, dispatch, or communications (strong asset)
• Strong computer skills with advanced data entry experience
• Demonstrated experience with MS Office Suite
• Knowledge of provincial employment standards related to hours of work and overtime
• Previous experience with time and attendance management tools
• Security industry experience considered an asset

Physical Requirements

• Ability to sit for extended periods of time
• Ability to work at a computer and manage multiple systems simultaneously
• Ability to communicate clearly and professionally for prolonged periods by phone and computer
• Ability to respond effectively in high‑pressure or time‑sensitive situations

Working Conditions

• Fast‑paced operations and scheduling environment
• Casual / on‑call scheduling, 12-hour shifts, varying days and overnights
• Frequent interaction with staff, clients, and management teams
• Other duties may be assigned to meet evolving business requirements

Why Build Your Career with Commissionaires?

• A trusted Canadian not‑for‑profit employer with over 100 years of experience
• Opportunities for advancement into specialized security and law‑enforcement support roles
• Meaningful work that contributes directly to community safety
• Supportive leadership and professional development programs
• A respected uniformed role within essential public‑safety and service environments

Step into a role that matters—apply today to join Commissionaires and make a tangible impact on safety, service, and community support.