Location: Remote, Ontario or Quebec preferred
Language: Excellent written and verbal English communication skills
Duration: 1.5-year contract

Background Check Requirement:
Must be eligible to obtain and maintain a Government of Canada Reliability Security Clearance

About the Opportunity
Are you an experienced ServiceNow Technical Lead looking to make an impact on a large-scale digital transformation initiative? We are seeking a collaborative technical professional to lead the implementation and enhancement of ServiceNow solutions within a complex public sector environment, helping modernize critical service management capabilities.

In this role, you'll work alongside cross-functional teams, business stakeholders, and technical specialists to design scalable ServiceNow solutions that support organizational priorities. Your expertise will help shape technical roadmaps, improve business processes, and ensure successful project delivery from planning through transition to operations.

What's In It for You
This opportunity offers the chance to work on meaningful, enterprise-level initiatives while collaborating with experienced professionals in a supportive and team-oriented environment. You'll have the opportunity to influence technical strategy, contribute to innovative ServiceNow solutions, and expand your expertise on high-profile projects that deliver real value.

Your Responsibilities

• Lead ServiceNow Business Continuity Management (BCM), Crisis Management, and SAM Pro feasibility assessments while developing implementation roadmaps.
• Facilitate business process redesign workshops and collaborate with stakeholders to translate business needs into technical and functional requirements.
• Establish technical project plans, define key milestones, and provide regular project status updates.
• Create ServiceNow epics and user stories while documenting technical decisions, enhancements, and issues throughout the development lifecycle.
• Provide technical leadership by resolving complex issues, reporting development progress, and supporting successful transitions from development to operations.
• Collaborate with project teams and business stakeholders to prioritize functional and technical requirements while ensuring successful solution delivery.

Skills and Qualifications

• Five (5)+ years of recent experience serving as a Technical Lead on ServiceNow implementations.
• Three (3)+ years of recent experience delivering ServiceNow Software Asset Management Professional (SAM Pro) projects.
• University degree or college diploma in Business Administration, Statistics, or a related field.
• Demonstrated hands-on experience configuring and supporting the ServiceNow SAM Pro module.
• Proven experience designing, configuring, testing, deploying, and supporting ServiceNow solutions throughout the full development lifecycle.
• Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent stakeholder management and communication skills with experience facilitating discussions across diverse business and technical teams.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.