Role Responsibilities

Transcript Management Services (TMS) is looking for a new Audio Clerk to join their team – someone who truly enjoys learning, delivering great customer service, and managing a deadline-driven daily workload!

At TMS, Audio Clerks act as “air traffic control” for over 20,000 new courtroom transcript orders each year. Clients can select 2, 5, or 10 business days, or 30 calendar days as the turnaround time. 

Reporting to the Team Lead of TMS in the Court and Justice Services division, you will play a key role in:

• Reviewing incoming transcript orders to ensure all required information has been submitted by external and internal clients through the online Transcripts Digital Services (“TDS”) platform.
• Assigning new transcript orders to contracted transcribers in TDS and responding to their questions in a timely and helpful manner.
• Answering a variety of questions from clients within TDS, or by email and sometimes by phone, including investigating and responding to client concerns.
• Administering the workflow of transcripts with oral decisions and rulings which may be reviewed by the presiding Justices.
• Checking transcripts for accuracy/quality before they are released to clients.
• Taking on other operational duties, such as preparing appeal records, preparing copies of audio files for external clients, assisting with accounting tasks, etc.
• Building and maintaining working relationships with Justices and judicial assistants, a wide range of external clients (e.g., Crown prosecutors, lawyers, members of the public), as well as colleagues at the Alberta Court of Justice, Court of King’s Bench, Court of Appeal, and Court Technology Services.
  
  

To be successful in this role, you will bring:

• The ability to learn and absorb a considerable amount of information.
• The ability to adapt and thrive in a high workload, deadline-driven service unit with different tasks and assignments, working closely and effectively with teammates while managing your own workload.
• Customer service orientation and the skills needed to navigate a wide variety of situations with tact and professionalism.
• Good problem-solving skills.
• Excellent attention to detail, as well as time management and organizational skills.
• Strong communication skills, especially the ability to write clearly and concisely.
• Sound judgment and discretion.
• A positive, flexible attitude in responding to operational pressure points which can vary within TMS from day to day.

Please click on this link to view the job description for this position.

Qualifications

Required: High school diploma and three years of related experience; or equivalent as described below.

The following will be considered related experience: 

• Work experience in transcription from audio recordings.
• Work experience within the Alberta Courts system or the Ministry of Justice, or other court systems.
  
  

Equivalency: Directly related experience or education considered on the basis of:

• One year of experience for one year of education OR
• One year of education for one year of experience.
  
  

Assets

Preference will be given to candidates with the following:

• Working knowledge of how the courts operate, including digital audio recordings, transcripts, legislation (e.g., Recording of Evidence Act), and regulations (e.g., Alberta Rules of Court).
• Strong working knowledge of and experience using Microsoft Office applications (Outlook, Word, Teams, Excel, SharePoint) and Adobe.
• Work experience using JOIN (Justice Online Information Network), CASES (used by the courts for civil cases), and For The Record (FTR) software applications employed in Alberta courts for recording, searching for, and playing digital audio.
• Post-secondary education, including those whose focus has been in areas such as Justice studies, paralegal and legal assistant programs.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidate will possess the following Alberta Public Service competencies:

• SYSTEMS THINKING: You consistently take a holistic and long-term view of challenges and opportunities at multiple levels across related areas.
  
  
• CREATIVE PROBLEM SOLVING: You assess options and implications in new ways to achieve outcomes and solutions.
  
  
• DRIVE FOR RESULTS: You determine what outcomes are important and maximize the use of resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and all stakeholders.
  
  
• DEVELOP SELF AND OTHERS: You have a commitment to ongoing learning and desire to invest in the development of the long-term capability of not only yourself but others as well.
  
  
• DEVELOP NETWORKS: You proactively build networks, connecting and building trust in relationships with different stakeholders.

Notes

Position Information:

• This is for one full-time wage position with an end date of March 31, 2027.
• Work Location: Calgary Courts Centre, Alberta
• Hours of Work: 36.25 hours per week, Monday to Friday
  
  

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.
  
  

*Wage positions are compensated only for hours worked and are not eligible for benefits or pension contributions. In lieu of statutory holidays and vacation pay, an additional 11.6% will be added to your pay.