Job Title: Technical Support Analyst
Location: Downtown Toronto (Hybrid, 4 days on-site per week)
Job Type: Permanent
Clearance: Not required
Language: Strong written and verbal communication in English required, French considered an asset
Compensation: $87,400–$92,500/year

About the Opportunity

This opportunity is ideal for a client-focused Technical Support Analyst who thrives in a fast-paced, professional services environment. You will be the first point of contact for end-users, ensuring seamless day-to-day technical operations and delivering a high standard of service across the organization.

Working closely with internal teams, you will support a dynamic user base, troubleshoot issues, and contribute to maintaining a reliable and efficient IT environment. This role sits within a professional services setting where responsiveness, discretion, and collaboration are highly valued.

What’s in it for You

You will join a collaborative workplace that values service excellence and continuous improvement. The team promotes knowledge sharing, hands-on learning, and exposure to a wide range of technologies and user scenarios.

This is an environment that supports growth, encourages initiative, and values individuals who take pride in delivering high-quality support and building strong internal relationships.

Your Responsibilities

• You’ll respond to help desk requests via phone, email, and in-person, ensuring timely resolution within established SLAs
• In this role, you’ll provide desk-side and remote troubleshooting support for hardware, software, and user issues
• You’ll document incidents, service requests, and resolutions within service management tools, maintaining accurate records
• You’ll escalate complex issues using structured procedures and contribute to internal knowledgebase documentation
• You’ll support laptops, mobile devices, and end-user technology, including participation in rotational after-hours support

Skills and Qualifications

• 3+ years of experience in a helpdesk or technical support role, ideally within a professional services environment
• Post-secondary education in Technology or equivalent hands-on experience
• Strong proficiency with Microsoft Office and general desktop support tools
• Experience with ITIL frameworks considered an asset
• Excellent troubleshooting, communication, and client service skills with the ability to manage competing priorities

Note from the Hiring Manager

“We’re looking for someone who enjoys solving problems, takes ownership of their work, and genuinely cares about delivering a great experience to every user they support.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.