Location: Vancouver, BC, On-site
Language: Strong written and verbal communication skills in English
Duration: Contract, May to October 2026, Part-time (21 hours per week, 3 days/week)
Background Check Requirement: Yes 

About the Opportunity
Our client in the regulatory and public sector space is seeking a detail-oriented Administrative Assistant to support their Complaints and Practice Investigations team. This team plays a vital role in reviewing and managing complaints from the public, ensuring accountability and upholding professional standards in a highly regulated environment.

In this role, you’ll work closely with complaint navigators, case administrators, and department leadership to ensure all incoming complaints are accurately processed and prepared for review. Your ability to manage sensitive information with care and precision will directly contribute to fair, timely outcomes that support both public trust and professional oversight.

What’s In It for You
This is an opportunity to join a purpose-driven organization where your work has real impact. You’ll benefit from structured onboarding, collaborative team support, and exposure to a fast-paced environment that values accuracy, discretion, and continuous learning. The culture encourages strong communication, flexibility, and professional growth.

Your Responsibilities
• You’ll open, collate, and summarize incoming complaint files received via mail, email, and fax
• You’ll follow up with complainants to request additional information prior to file creation
• In this role, you’ll manage correspondence, medical records requests, and maintain accurate tracking systems
• You’ll respond to inquiries from licensees, legal counsel, and members of the public regarding complaint processes
• You’ll liaise with internal departments to gather relevant documentation and support investigations
• You’ll draft and proofread correspondence while maintaining strict confidentiality standards

Skills and Qualifications
• 2–3 years of administrative experience, or equivalent education such as an office administration diploma
• Strong attention to detail with exceptional editing and proofreading skills
• Excellent written and verbal communication skills, with the ability to handle sensitive information with discretion
• Proficiency in Microsoft Outlook, Word, Excel, and Adobe tools
• Ability to prioritize work, manage multiple tasks, and remain calm in a high-volume environment
• Familiarity with healthcare environments or medical terminology is considered an asset

Additional Details
• Flexible part-time schedule, with a preference for set working days that include Monday and/or Friday
• You’ll report to the Practice Investigation Manager and collaborate with multiple managers and the Director
• Candidates will complete Microsoft Word and Excel assessments as part of the hiring process

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.