Senior Business Analyst

Location: Ottawa, ON (Hybrid – currently 1 day onsite, increasing to 2 days/week as of September 2026)
Duration: 12-month contract
Rate: $80-100/hour
Language: English required (French an asset)
Background Check: Required

About the Opportunity

Our client in the healthcare space is seeking a Senior Business Analyst to support a high-impact digital transformation initiative while maintaining critical legacy systems. This role will play a key part in the implementation of a new Salesforce-based platform, alongside ongoing enhancements and support of existing applications.

You’ll work closely with project leadership, including a Senior Business Analyst and Project Manager, contributing to both strategic initiatives and day-to-day delivery. This is an opportunity to operate in a dynamic, cross-functional environment where your ability to collaborate, communicate, and drive clarity will directly influence project success.

What’s In It for You

• Opportunity to contribute to a meaningful, national-level transformation initiative
• Exposure to a Salesforce implementation within a complex enterprise environment
• Collaborative, supportive team with strong leadership and clear direction
• A balanced role spanning both transformation and operational support

Responsibilities

• Lead requirements gathering activities, including workshops and stakeholder interviews
• Analyze and document current and future state business processes and workflows
• Develop and refine user stories, business rules, and supporting documentation
• Identify gaps, risks, and opportunities for process improvement
• Support system configuration validation through demos and testing cycles (UAT)
• Collaborate with integration, change, and project teams to ensure alignment
• Support legacy system enhancements, including intake, analysis, and documentation
• Contribute to testing, release validation, and ongoing system improvements

Skills & Qualifications

• 5–7+ years of experience as a Business Analyst in complex enterprise environments
• Strong experience with requirements gathering, process mapping, and user story development
• Proven ability to work across both project delivery and operational (BAU) environments
• Experience supporting software implementations (COTS and/or custom solutions)
• Strong stakeholder management, facilitation, and communication skills
• Ability to manage multiple priorities in a fast-paced, collaborative environment

Nice to Have:

• Experience with Salesforce implementations
• Experience in healthcare or other regulated environments
• Exposure to change management practices or frameworks

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.