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Customer Service Representative - EN

Altis Recruitment

Oakville, Ontario

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    Save this job      2026-04-12

Customer Service Representative - EN

Altis Recruitment

Oakville, Ontario
 
Salary: From $20.00 to per Hour
 

Location: Oakville, ON (On-site, full-time)
Language: English, strong written and verbal communication required
Duration: 6-month contract
Background Check Requirement: Criminal background check and references required, completed at candidate’s expense
Work hours: Rotating shifts between Sunday to Saturday (between 7AM-9PM, you will be working 5 days a week, 8 hours shifts)

About the Opportunity

Our client, a public sector organization supporting regional services and community programs, is seeking Customer Service Representatives to join their high-impact contact centre team. In this role, you will be a key point of contact for residents, helping them navigate essential services ranging from housing and financial support to waste management and community resources.

This is a fast-paced, people-first environment where your ability to listen, empathize, and provide clear information will make a real difference. You will collaborate with a supportive team while also assisting in-person service counters, gaining exposure to multiple service channels and making a meaningful impact in the community.

What’s in it for You

  • Join a mission-driven organization that supports local communities
  • Gain valuable experience in a dynamic, high-volume contact centre
  • Work in a collaborative environment that values teamwork and service excellence
  • Receive structured training to help you succeed quickly in the role
  • Enjoy free on-site parking and consistent full-time hours

Your Responsibilities

  • You’ll respond to a high volume of inbound calls, averaging 10 calls per hour, addressing a wide range of service-related inquiries
  • In this role, you’ll provide accurate information on community services, programs, and resources
  • You’ll support in-person service counters as needed, assisting walk-in clients with professionalism and care
  • You’ll maintain detailed and accurate records through data entry and system updates
  • You’ll ensure each interaction reflects empathy, clarity, and a strong customer-first approach

Skills and Qualifications

  • 1+ years of customer service or call centre experience, or transferable experience in client-facing roles such as reception
  • Strong verbal and written communication skills with a focus on empathy and clarity
  • Comfortable handling back-to-back calls in a fast-paced environment
  • Proven data entry and typing accuracy, including keystroke and speed proficiency
  • Quick learner with the ability to absorb new information in a short training period
  • Reliable, punctual, and committed to delivering high-quality service

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

 
 


We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

Pour vous identifier en tant que conjoint de militaire, veuillez envoyer votre curriculum vitae directement à Militaryfamiles@altisrecruitment.com et indiquer dans votre courriel / lettre d’accompagnement que vous êtes un conjoint de militaire.


Pour toute question concernant cet employeur et le processus de demande d’emploi, veuillez contacter :


Altis Recruitment Team

E mail: militaryfamilies@altisrecruitment.com


613-230-3700


About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.