We are seeking an experienced and strategic Senior Business Analyst to support high‑impact initiatives across our U.S. Operations. Reporting directly to the Director of Special Projects, this role will play a critical part in analyzing complex business challenges, shaping operational solutions, and driving cross-functional execution. The ideal candidate is a strong communicator, a critical thinker, and a proactive problem‑solver who thrives in a fast-paced, project-driven environment.

Position Responsibilities:

Strategic Analysis & Insights

• Conduct in-depth qualitative and quantitative analyses to evaluate business performance, identify trends, and uncover improvement opportunities.
• Translate data and operational insights into clear, actionable recommendations for leadership and project teams.
• Develop models, dashboards, and reporting frameworks to support strategic decision-making.

Project Support & Cross-Functional Collaboration

• Support the Director of Special Projects in planning, scoping, and delivering enterprise-level initiatives.
• Partner with Operations, Marketing, Contact Center, IT, and other teams to ensure alignment and successful execution of project goals.
• Facilitate workshops, meetings, and stakeholder sessions to gather requirements and validate outcomes.

Process Optimization

• Lead process mapping, gap analyses, and workflow redesign efforts to improve efficiency, quality, and compliance across business functions.
• Document business requirements, user stories, and standard operating procedures.
• Recommend technology or process solutions that streamline operations and support organizational growth.

Execution & Change Management

• Assist in developing project plans, timelines, and communication strategies.
• Support change management activities, including training materials, stakeholder communications, and readiness assessments.
• Monitor key metrics and outcomes to ensure project success and sustainability.

Required Qualifications:

• Bachelor’s degree in Business, Operations, or related field.
• 5–7+ years of progressive experience in business analysis, operations analysis, or project management.
• Strong analytical skills with demonstrated experience using data to drive decisions.
• Expertise in Excel, Power BI, and process analysis tools.
• Excellent written and verbal communication skills, with the ability to present to senior leadership.
• Proven ability to work independently in a fast-paced, dynamic environment.

Preferred Qualifications:

• Experience supporting operations within a multi-location organization.
• Experience developing business cases and cost-benefit analyses.
• Background working in Special Projects, Strategic Initiatives, or Transformation teams.

If you are applying to this role in Massachusetts, please note the salary range is $73,350 - $122,250 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à hr@manulife.com.

Referenced Salary Location

Modalités de travail

Salary range is expected to be between

Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation. Si vous postulez à ce poste en dehors de votre lieu principal, veuillez contacter hr@manulife.com pour connaître la fourchette salariale applicable à votre région.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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