As part of the Institute of Technology, Akerley and Ivany Campuses (Metro Region) and reporting to the Manager of IT Operations and Service Delivery, you will:

• Provide Tier 1 & 2 level IT support via phone, live chat, e-mail, and in-person, focusing on our core mission of teaching and learning.
• Provide remote technical support to all our campuses, learning centers, and community members across the province.
• Manage your day-to-day activities using the College's ITSM tool to ensure the accurate and timely management of requests and incidents.
• Provide first-and second-level technical support and analyze potential solutions and risks on our campuses, community centers, and within the communities we serve and operate in.
• Provide primary technical support (including setup, maintenance, troubleshooting, repair, and technology training) to our staff, students, partners, and guests in modern teaching spaces and meeting rooms.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a diploma or degree in Information Technology, Computer Science, or a related field.

• Possessing one or more of the following certifications would be considered an asset: Information Technology Infrastructure Library (ITIL) Foundations, Microsoft Technology Associate (MTA) and/or Network+, A+, or AppleCare Technician.

• This is an entry-level position. We welcome applications from recent graduates. One year of occupational experience, which includes planning, testing, and troubleshooting stand-alone and networked (wired and wireless) computer systems or recognized equivalencies, would be considered an asset.

• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, e-mail, Microsoft 365, and Microsoft 365 administration tools, Windows, Mac, and PC platforms, basic networking and troubleshooting (Microsoft Entra ID, Active Directory, TCP/IP), and hardware repair and troubleshooting.

• You have specific technical experience, knowledge and skill in:
  • Planning, testing, and troubleshooting stand-alone and networked (wired and wireless) computer systems.
  • Managing Audio Visual systems such as data projectors, large format displays, interactive displays and audio/video conferencing equipment and platforms.
  • Managing PC, Mac and Server hardware, operating systems, and applications.

  • Liaising with vendor partners.

  • IT procurement.

  • Client/Customer service.

  • Technology training.

• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge and committing to using technology to advance your work.

• Experience with using a Service Desk ticketing system for managing and actioning requests and incidents would be considered an asset.

• Experience supporting/providing service to students and prospective students in a post-secondary institution would be considered an asset.

• A valid Nova Scotia Driver's Licence is required.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.

• You possess excellent interpersonal skills and can interact at all levels of an organization.

• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.

• Your superb teamwork skills enable you to contribute positively to a team environment.

• You are known for your problem-solving and critical-thinking skills.

• You are a strong communicator and are comfortable with delivering IT focused workshops.

• You possess strong multi-tasking and organizational skills.

• You possess excellent coordination skills specifically related to Microsoft 365.

• You have strong time management skills and an ability to prioritize and reprioritize independent work based on rapidly changing requirements.

• You demonstrate a strong commitment to communication excellence within a team and customer service to ensure fully functional labs and systems.

• You are dedicated to life-long learning; technologies change constantly in our programs, and the incumbent must be committed to keeping up to date with new versions of software and hardware and emerging technologies and software.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Jaclynn Kelly, HR Generalist, at [email protected]. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately, we cannot accept late or paper applications.