Identification Services / Fingerprint Technician - Airdrie AB

Part-Time

About Commissionaires

Commissionaires is a not-for-profit provider of security services operating nationwide, with 15 divisions representing all provinces and three territories. Commissionaires Southern Alberta is responsible for delivering professional security services throughout Calgary, Red Deer, Lethbridge, Medicine Hat, and Suffield.

For more than 100 years, Commissionaires has protected people and property for public and private sector clients from coast to coast. We are continually hiring responsible team members who wish to contribute to the safety and well-being of Canadians. Our diverse workforce includes former military members, police officers, and civilians of all ages working in roles such as General Security, Alarm Response, Concierge Services, and Support to Law Enforcement and Government.

As part of our growing team, Commissionaires Southern Alberta is currently seeking an Identification Services / Fingerprint Technician (Part-Time).

Position Summary

Reporting to the Manager, Division Operations, the Identification Services / Fingerprint Technician is responsible for providing identification and fingerprinting services and processing records required for security clearance purposes. This role is customer-facing and requires a high degree of accuracy, professionalism, and confidentiality.

Duties and Responsibilities

• Perform digital and manual fingerprinting services for applicants
• Process Canadian Police Information Checks and related documentation
• Prepare clearance certificates and notify clients when certificates are ready for pickup
• Perform reception duties, including:
  • Checking in appointments
  • Processing applicants
  • Collecting fees and issuing receipts
• Assist companies and individuals requesting criminal record information
• Respond to incoming telephone calls and client emails
• Maintain daily data sheets relating to client activity and prepare weekly reports regarding volume, revenue, and net revenue
• Assist the Branch Administrator with:
  • Maintenance and control of clothing stores
  • Maintenance of employee personnel files
• Perform other duties as required to meet organizational needs

Skills, Knowledge, and Requirements

• Knowledge of office management systems and procedures
• Previous experience using fingerprint equipment (strong asset)
• Fluent in English, both verbal and written
• Strong multitasking, time management, and self-delegation skills
• Excellent customer service skills with the ability to build and maintain strong client relationships
• Ability to maintain moderately complex records with accuracy and confidentiality
• Demonstrated decision-making, problem-solving, and communication skills
• Ability to obtain Government of Canada – Level 2 Security Clearance (mandatory)
• Previous Military or RCMP experience is considered a strong asset
• Minimum 5 years of customer service experience (preferred)

Work Schedule

• Monday to Friday
• Daytime hours (typically 0800–1600)
• Part-time hours (scheduled based on operational requirements)

Working Conditions

• Standard office working environment
• Position is part-time, with hours varying based on business needs
• This description is not all-inclusive; additional duties may be required as operational needs evolve

Compensation & Benefits

• High wages within the industry
• Health and Dental Benefits
• Vision Care
• Disability Benefits
• Employee Assistance Program (EAP)
• Continuous Learning Environment

Equity & Accessibility

Commissionaires Southern Alberta respects human rights and will accommodate applicants on protected grounds in accordance with its lawful obligations.

How to Apply

Applicants must submit a resume clearly demonstrating how their experience meets the requirements of this role.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.