Customer Support Specialist

Location: Concord, ON (On-site, 5 days/week)
Language: Strong written and verbal English communication required
Duration: 3-month contract with potential for permanent conversion
Background Check Requirement: Criminal background check required

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About the Opportunity

Our client, a fast-paced organization within the transportation and logistics sector, is seeking a Customer Support Specialist to join their close-knit team. This is a high-impact role where you will be the first point of contact for customers, helping ensure shipments move smoothly and issues are resolved efficiently.

You will work alongside a small, collaborative customer support team and report directly to a supportive manager who values initiative and accountability. If you enjoy problem-solving, thrive in a busy environment, and take pride in delivering excellent service, this is a great opportunity to grow your career in logistics.

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What’s in it for You

Join a team that values reliability, collaboration, and strong communication. You will receive hands-on training, exposure to multiple business units, and the opportunity to build specialized industry knowledge. The organization offers a stable work environment, accessible location, and the potential to transition into a permanent role with a comprehensive benefits package and long-term growth.

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Your Responsibilities

• You’ll respond to inbound customer calls and emails, handling inquiries related to shipment tracking, delivery updates, and service requests
• You’ll coordinate internally with various departments to resolve issues and ensure timely, accurate responses
• You’ll manage administrative updates such as address changes, pickup requests, and shipment rerouting
• You’ll use AS400 to track shipments, investigate discrepancies, and support operational workflows
• You’ll maintain detailed records of customer interactions and follow up to ensure resolution and satisfaction

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Skills and Qualifications

• 1–2 years of experience in customer service within transportation or logistics
• Hands-on experience with AS400, with the ability to navigate multiple modules
• Strong communication skills, with the ability to handle high-volume calls professionally
• Proficiency in Microsoft Outlook, Word, and Excel, including working with data and spreadsheets
• Excellent attention to detail and problem-solving abilities
• Ability to remain calm and solution-focused in challenging or high-pressure situations

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Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.