Location: Ottawa, ON (Hybrid, 3 days on-site)

Language: Bilingual in English and French, strong written and spoken communication required in both

Duration: 3 month contract, with the possibility of an extension

Background Check Requirement: Criminal Background Check and References

 

About the Opportunity

Are you looking to build your career in IT while making a real impact on people’s day-to-day work? This opportunity offers hands-on experience supporting end users through critical security processes, helping them stay connected and protected. You’ll play a key role in guiding individuals through Multi-Factor Authentication setup, ensuring a smooth and secure digital experience.

Working within a collaborative, service-driven environment in the public sector, you’ll be part of a team that values patience, clarity, and people-first support. This role is ideal for someone who enjoys helping others, solving problems in real time, and building foundational skills in IT support and cybersecurity.

 

What’s In It for You

• A supportive team environment that encourages learning and knowledge sharing

• Hands-on exposure to IT support and cybersecurity best practices

• Structured training and onboarding to help you succeed

• A workplace that values collaboration, clear communication, and growth

 

Your Responsibilities

• You’ll provide professional, bilingual phone support, assisting users in both English and French

• In this role, you’ll guide users through MFA setup and mobile authenticator app configuration

• You’ll troubleshoot login issues, device compatibility concerns, and access challenges

• You’ll verify user identity and ensure all interactions follow established security protocols

• You’ll escalate more complex technical issues to senior support teams when needed

 

Skills and Qualifications

• 1+ years of IT support experience with MFA

• Bilingual proficiency in English and French, both written and spoken

• Basic knowledge of mobile devices, including iOS and Android platforms

• Familiarity with Microsoft 365 accounts or authentication tools is an asset

• Strong communication skills, with the ability to explain technical concepts clearly

• Detail-oriented with a commitment to following structured processes and security standards

 

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.