Location: Vaughan, ON (On-site)
Language: English required. French is an asset.
Background Check Requirement: A background check will be required.
Pay Rate: $28-$30/hour.
Hours: 8:30am-5pm
Contract: 11 weeks to start with potential for extension or permanency.
About the Opportunity
Join a growing consumer packaged goods (CPG) team as a Customer Fulfillment Representative, where delivering best-in-class retailer experiences is central to the role. You will own the Retailer/Customer Order Management process, working with cross-functional teams to ensure orders flow smoothly from creation to cash. This is a hands-on position that directly impacts customer satisfaction and operational excellence.
You will collaborate daily with Logistics, Sales and Marketing, and Finance to resolve issues and improve processes, reporting to the Senior Operations Manager. If you enjoy a fast-paced environment and take pride in accurate order processing and strong customer relationships, this role offers meaningful impact and visibility across the organization.
What’s in it for You
You’ll join a team that values mentorship, cross-functional collaboration, and professional growth, with clear performance metrics and opportunities to expand your SAP and operations expertise. The role provides exposure to key stakeholders across the business and a people-first culture that supports balance and development. Expect a supportive environment that recognizes strong contributors and offers room to grow.
Your Responsibilities
- You’ll manage customer data and create orders, maintaining a smooth Order to Cash process.
- You’ll process EDI orders, PO changes, and claims, ensuring timely and accurate fulfillment.
- In this role, you’ll act as a knowledgeable resource on product, pricing, and availability, supporting retailer inquiries.
- You’ll use web schematics and internal tools to assist retail customers with parts research and order resolution.
- You’ll collaborate with Sales, Marketing, Logistics, and Finance to meet customer needs and resolve complex issues.
- You’ll meet or exceed productivity and service KPIs as defined by management, escalating disputes when required.
Skills and Qualifications
- 2–5 years of experience in data entry and customer-facing roles within a fast-paced customer service environment.
- Advanced proficiency with SAP Sales and Distribution (SD) module.
- Advanced Microsoft Office skills, particularly Excel.
- Strong problem-solving, communication, and time-management skills, with the ability to work independently and in a team.
- Bilingual English/French is a strong asset.
Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
