Location: Greater Toronto Area, ON (Hybrid, 4 days on-site)

Language: English, written and spoken communication required

Duration: Permanent

Background Check Requirement: Criminal background check required

About the Opportunity

Our client, a large and complex enterprise within the retail and supply chain sector, is seeking a Team Lead, EDI Support to guide and strengthen their electronic data interchange operations. This is a high-impact role where operational reliability meets people leadership, ensuring seamless data flow across suppliers, partners, and internal business units.

You will lead a team supporting enterprise-wide EDI operations, working closely with Supply Chain, Merchandising, Finance, Digital, and IT stakeholders. If you enjoy balancing hands-on problem solving with coaching and strategic collaboration, this is an opportunity to shape how data powers end-to-end product flow across a national organization.

What’s In It for You

This is a workplace that values collaboration, accountability, and continuous improvement. You will have the opportunity to mentor a growing team, influence cross-functional processes, and contribute to enterprise-level initiatives that directly impact operational performance.

You will gain exposure to large-scale systems, supplier enablement, and enterprise integrations, all within a culture that encourages learning, innovation, and professional growth.

Your Responsibilities

• You’ll lead and coach a team of EDI Support Analysts, setting clear priorities and ensuring service-level commitments are met.
• In this role, you’ll oversee the daily flow of inbound and outbound EDI transactions, proactively managing exceptions and escalations.
• You’ll act as the escalation point for complex data flow issues, ensuring timely resolution with minimal business disruption.
• You’ll collaborate with cross-functional stakeholders and external trading partners to support integrations and process improvements.
• You’ll support projects and system enhancements, contributing to requirements definition, testing, documentation, and post-implementation support.
• You’ll leverage reporting, metrics, and ad-hoc analysis to identify trends and drive operational improvements.

Skills and Qualifications

• 2 to 4 years of experience in EDI support or systems integration within an enterprise environment.
• Demonstrated leadership or team lead experience, with strong coaching and influencing capabilities.
• Solid understanding of EDI platforms and integration methods such as AS2 and file transfer protocols.
• Ability to read and interpret X12 and XML documents.
• Experience with Excel and SQL for analysis, reporting, and data querying.
• Strong communication skills, with the ability to translate technical issues into business-focused language.

Note from the Hiring Manager

“We’re looking for someone who enjoys being both a technical problem solver and a people leader. If you’re motivated by improving processes and helping your team grow, you’ll thrive here.”

About Canadian Tire Corporation

Canadian Tire Corporation, Limited (CTC) is one of Canada’s most trusted companies, with 90+ Owned Brands, 1,700 retail locations, and leading e-commerce and financial services. They innovate with purpose, investing in technology, products, and talent to drive the business forward. CTC offers competitive pay, benefits, learning opportunities, and mental health support. Guided by their Core Values of inclusion, innovation, outcomes, collaboration, and personal responsibility, they aim to make life in Canada better. With wide-ranging career opportunities, there is a place for you at CTC.

Commitment to Diversity, Inclusion and Belonging

CTC is committed to fostering a culture of belonging where diversity, inclusion, and equity are valued, all individuals are treated with dignity and respect, and they work together to make life in Canada better.

Accommodations

CTC is committed to inclusion and welcoming candidates from equity-seeking groups, providing accommodations throughout the application and interview process to support your needs.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.