Location: Toronto, ON 
Language: English – fluent written and spoken communication required
Background Check Requirement: Criminal background check required

About the Opportunity
We’re looking for a compassionate and detail-oriented Patient Finance Coordinator to join a busy fertility clinic in downtown Toronto on a 3-month contact with possibility of extension. In this role, you’ll act as the key liaison between patients, clinical teams, and finance, helping patients understand the financial aspects of their treatment plans while supporting accurate billing and collections. Your work will directly impact patient experiences during a deeply personal and emotional journey, making clarity, empathy, and professionalism essential.

You’ll join a small, collaborative team of 4–5 professionals and work closely with clinic managers, physicians, and the CFO to coordinate financial plans, assist patients with options, and ensure timely processing of billing and reporting. This is a permanent, full-time role that offers the chance to contribute meaningfully to patient care while building your career in healthcare administration.

What’s in it for You
You’ll be part of a supportive, patient-focused environment that values empathy, collaboration, and professional growth. You’ll gain exposure to complex patient financial coordination, deepen your healthcare finance expertise, and be empowered to make decisions that directly improve the patient experience. The clinic fosters a culture of teamwork and continuous improvement, ensuring your contributions are valued and visible.

Your Responsibilities

• You’ll provide clear, accurate cost estimates for fertility treatments and explain financial responsibilities with empathy and professionalism.
• You’ll collaborate with physicians, nurses, and administrative teams to stay informed of treatment decisions and timelines.
• You’ll assist patients in navigating financial options, including payment plans, insurance, grants, or financing programs.
• You’ll ensure patient financial records are accurate, up-to-date, and compliant with privacy standards.
• You’ll monitor accounts, follow up on outstanding balances, and resolve payment discrepancies.
• You’ll generate financial reports and contribute to process improvements within the clinic.

Skills and Qualifications

• 3+ years of experience in a healthcare, medical, or fertility clinic setting, preferably in a patient-facing financial coordination role.
• Strong understanding of treatment plans, patient financing, and billing procedures.
• Exceptional interpersonal skills and the ability to communicate complex financial information with clarity and compassion.
• High attention to detail, organization, and discretion when handling sensitive information.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with electronic medical records (EMR), preferably eIVF.
• Ability to work collaboratively with clinical and administrative teams in a fast-paced environment.

Note from the Hiring Manager
“We’re looking for someone who can balance empathy with precision, helping our patients navigate their financial options while keeping our processes smooth and accurate.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.