Location: Kanata, ON (On-site for first 6-8 weeks, then full-time work from home)
Duration: Contract role for 11 weeks, with potential for extension through August 2026.
Background Check Requirement: To be confirmed as part of the recruitment process.
Start Date: April 6th.
Pay Rate: Starting at $18/hour.
Hours: Must be able to work on a rotating schedule (morning, evening and overnight shifts)

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About the Opportunity

Are you ready to bring your stellar customer service skills to a vibrant and growing team? We are excited to offer a dynamic long-term contract opportunity with our client in the telecommunications industry. You will kick off your journey with on-site training in Kanata for the first 6 to 8 weeks, learning everything you need to shine in this fast-paced environment. After training, you'll transition to full-time work from home, allowing you to balance work and life seamlessly.

In this role, you'll become the face of customer experience, welcoming customers and effectively resolving their requests. You will be part of a collaborative team that values problem-solving, flexibility, and communication, allowing you to make a significant impact on customer satisfaction.

What’s in it for You

Join a workplace that values enthusiasm and innovation, with a culture that supports professional growth and collaboration. You’ll benefit from hands-on training, gaining key insights and skills that will equip you for success in the telecommunications field. This is more than just a job; it’s an opportunity to grow your career in a thriving industry.

Your Responsibilities

• You’ll welcome customers at the front desk, addressing their requests and ensuring a positive experience. 
• In this role, you’ll coordinate conference calls and manage incoming calls and emails with professionalism.
• You will dispatch requests based on service commitments, ensuring timely support for our customers.
• You’ll create technical support tickets and place orders for parts, keeping our inventory well-managed.
• You’ll keep track of customer interactions to maintain a seamless service experience.

Skills and Qualifications

• Outstanding communication skills in English.
• Flexible schedule available for varied shifts, including mornings, evenings, and overnight, Monday to Sunday.
• Strong problem-solving abilities and attention to detail.
• Experience with Salesforce and ticketing systems is a bonus!

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching, and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.