The Role

The Manager, Regulatory Compliance and Risk Management, contributes to the overall success of Customer Insights, Data and Analytics (CID&A) by working with the Director and Senior Manager, to support the delivery of the RCM program including the implementation of risk management controls, audits, regulatory issues management, compliance matters, privacy, business continuity among other functions.

Is this role right for you? In this role you will:

• Build and manage an overall view of Operational Performance across different areas to ensure all processes are aligned to team goals and overall CID&A strategy.
• Create business strategies, plans and initiatives that are executed / delivered in compliance with governing regulations, SLAs, internal policies and procedures by working closely with Business Lines and other CID&A Teams.
• Support the Director, Regulatory Program Management in planning strategy, initiatives, and enhancements.

Do you have the skills to succeed in this role? We would love to collaborate with you if you have some of these skills:

• Demonstrated experience delivering complex regulatory, risk or compliance transformation initiatives
• Strong understanding of enterprise risk frameworks, regulatory change and governance environments
• Experience operating in a highly regulated industry with tight timelines and supervisory oversight
• Experience coaching teams to higher performance with processes and skill building
• Well-developed communication skills including precise articulation of ideas and opinions.
• Excellent organizational skills and attention to detail.
• Strong project management skills.
• Strong working knowledge of industry practices
• Strong analytical, planning and reporting abilities
• University degree or equivalent college certification.
• Working knowledge in Spanish is a plus.

Some additional experiences that could help you:

• Internal Controls, Compliance or Audit
• Experience with JIRA, Confluence, CA-PPM, MS Project and related project delivery methodologies are an asset.
• Experience with Process Engineering and Optimization
• Hands on experience with Tableau, PowerBI, or other data visualization tools

Why this role could be a good fit for you:

• You thrive in an environment in which you lead people and pursue effective, efficient execution of objectives while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk.
• You enjoy working in a high-performance environment implementing a people strategy that attracts, retains, develop and motivates team members by fostering an inclusive work environment.
• You are comfortable articulating vison/values/business strategy, managing development planning and execution for your team.

Specific Accountabilities for this role:

• Facilitate end-to-end implementation of Compliance RCM Controls Program in alignment with OSFI E-13 Guideline, including ad-hoc projects supporting RCM implementation in CIDA
• Create and manage a portfolio view of key operational processes in CID&A and supports the creation of SLAs and KPIs, reviews processes end to end and champion process optimization.
• Maintains the regulatory compliance universe, including regulatory compliance issue management, training, monitoring & testing activities
• Act as main point of contact in CID&A for audit and second line, responsible for working across CID&A stakeholders in tracking and reporting all findings and issues.
• Oversee change events that may necessitate the review of the RCM program artefacts
• Ensure documentation and procedures are updated to reflect changes in requirements.
• Facilitate reporting to Senior Executives, providing clear understanding of exposure to regulatory compliance risks and the adequacy of controls to manage those risks.
• Makes prudent/informed decisions within assigned limits and escalates any exceptions / issues along with recommendations and/or solutions to senior management as appropriate.
• Collaborate with key stakeholders across the enterprise (Data & AI Risk, Global Compliance, Chief Data Office, Audit etc.) to maximize the efficiency of CIDA’s RCM program.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Creates an environment that pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls.
• Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. 
• Communicates the Bank’s risk culture and risk appetite statement throughout their teams.
• Coach and develops his/her team to bring out their best potential and continual improvement.