Type de poste:
Permanent*
Date de clôture:
2026-03-17*
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.
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Reporting to the Team Lead, the System Administrator is responsible to provide technical support to the EHS Medical Communications Centre staff; system administration for the primary and backup CAD, e-PCR and related IT equipments; and IT support to staff at all EMC sites throughout the province which includes system administration of EMC applications and Windows servers.
The incumbent is in daily contact with EMC and communication centre staff, and must have a strong customer service ethic and a professional manner at all times. The System Administrator will also be expected to conduct him/herself in a safe manner. The System Administrator will have the responsibility for the reliability and performance of the Communication Centre, EMC servers and PCs, plus related equipment. This shall include: installation of hardware and software upgrades; security and backup processes; automating tasks; offering tips on productivity; and enabling staff
to utilize computers at a level which gains leverage for the entire organization. After-hours on-call technical support is a requirement.
As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
This role requires on-site work at our Dartmouth, NS office.
The position entails but is not limited to the following:
Responsible for the maintenance, configuration, and reliable operation of computer systems, business applications, servers, and IT infrastructures
Perform upgrades and installation of IT server hardware, server software, manage virtualized environments and related backend business applications.
Create and manage automated business systems based on stakeholders needs using different corporately approved technologies.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Provide Tier 2/3 support to operational systems including troubleshooting user issues, software configuration and minor upgrades.
Create and manage automated business systems based on stakeholders needs using different corporately approved technologies.
Work with other IT teams to support the technology needs of the staff members in the organization.
Configure and deploy business applications to end -users.
Participate in IT Support after hours on-call rotation.
Provide In-House maintenance for applications and/or liaise with the software vendor to ensure that upgrades and enhancements are applied and tested.
Create, update, and maintain proper support documentation on various systems, issues, and solutions.
Participate as a team member in projects under the guidance of designated project manager.
Performs other such similar, comparable or related duties as may be required or assigned.
Qualifications and Requirements:
Post-secondary education in Computer Sciences or Information technology or equivalent experience.
5 years’ experience in the IT industry with a minimum of 5 years’ experience in Systems Administration Windows operating systems.
Certification Qualification MCSE. A+ Certification (or equivalent that must be on the job training experience).
Working knowledge of SQL Database management, virtualization, VMWare, or equivalent experience with scripting and automation tools Additional requirements are strongly considered as an advantage.
Familiarity with Healthcare Technology Systems, Computer Aided Dispatch, Electronic Patient Care Reporting Systems, etc.
Familiarity with Windows Cluster Service (WSFC)
Familiarity on VOIP Telephony systems and applications
Knowledge of incident tracking applications such as Cherwell, is considered an asset or similar IT Service Desks Tools/Application (Zendesk, ServiceNow, Jira, etc.).
The ability to organize and manage distributed servers, understanding of VM wares, Server Clusters and High Availability
Configuring out backup and recovery functions and always monitoring the performance of servers.
Ability to manage virtual machines, configure, backup and restore
An understanding of MS Office Admin, TCP/IP networking, Internet LAN/WAN, cloud-based systems, and firewall technologies.
Knowledge of Azure Cloud Technology and operation
Familiarity with database system administration including Microsoft SQL server.
Strong interpersonal and communication skills.
Strong End-User Support skills capable of explaining simple procedures in writing or verbally.
Ability to prioritize a wide range of workloads with critical deadlines.
Knowledge and Skills:
Demonstrated ability to organize and manage distributed servers, understanding of TCP/IP and other LAN/WAN expertise.
Develop knowledge of and applies project management methodologies where appropriate
Has strong inter-personal and communication skills; is capable of explaining simple procedures in writing or verbally, has good phone skills.
Is familiar with Windows commands/utilities at an administrator level; can edit files, find users' home directories, navigate through the file system.
Methodical and orderly, with attention to detail required in managing complex changes.
Self-organizing, able to define tasks, establish priorities, and implement according to plan.
Able to assume responsibility and work autonomously in a professional manner.
Effective oral and written communications.
Possesses interpersonal skills in dealing with people and working in teams.
Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
Physical Requirements:
The employee will spend various periods of sitting, standing, walking, crouching, lifting, and/or carrying objects, e.g. may occasionally be required to move computer equipment (servers, monitors, and desktops). Required to maintain one position for possible long periods of time, such as sitting at meetings, or at a desk setting. Employee will be reading data or inputting data, report writing, operating a computer, calculator, and talking on the telephone. Use and exposure to general office equipment such as fax, photocopier, printer, and personal computer. Exposure to low to moderate noise levels. Requirement for occasional travel in and out of the province.
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Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.
Welcome to Medavie!
I would be happy to share and discuss our organization, current and future career opportunies.
Many of our roles are able to be remote (work from home) in Canada
- Kristen Drapeau, Senior Recruitment Consultant
-Krysta Duguay, Recruitment Consultant
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: