Location: Mississauga, ON | Hybrid (3 days on-site) - free parking!
Duration: Contract until 01/31/2027 with a potential extension 
Background Check Requirement: Standard pre-employment verification

About the Opportunity

Join a dynamic retail-focused team where your expertise in product information will directly impact the online shopping experience. In this role, you’ll be the go-to resource for our Product Information Management (PIM) system, ensuring our clients product catalogue is accurate, complete, and visually optimized for customers. Your work will support cross-functional teams, making sure business needs are translated into actionable system outcomes.

You’ll work closely with associates across operations, merchandising, and technical teams, providing guidance, training, and hands-on support. By identifying patterns in system usage and resolving technical issues, you’ll help improve processes and user experience, shaping the way our product data drives front-end results.

What’s In It for You

Be part of a collaborative and supportive environment that values learning and growth. Gain exposure to cutting-edge product systems and retail operations while mentoring colleagues and building strong technical expertise. Enjoy a culture that encourages curiosity, problem-solving, and professional development.

Your Responsibilities

• You’ll serve as the subject matter expert for the PIM system, understanding its implementation and impact on business outcomes.
• You’ll provide Level 1 support and troubleshoot user issues, guiding users through system best practices.
• You’ll conduct internal training sessions and offer 1:1 support to ensure associates are confident using the platform.
• You’ll support UAT (User Acceptance Testing) and provide feedback to confirm system enhancements meet business needs.
• You’ll compile metrics to track progress, identify patterns, and propose solutions to common pain points.

Skills and Qualifications

• 2+ years using Microsoft Excel and Office products (e.g., Lookups, Pivot Tables, formatting)
• 2+ year performing SQL queries
• Strong data analysis and problem-solving skills
• Excellent interpersonal skills for training and collaborating with users
• Ability to manage multiple priorities and adapt quickly to change
• Technical awareness to appropriately match resources to issues
• Experience working in the retail industry.

Preferred Qualifications:

• Experience with PIM systems
• Experience with JIRA or ServiceNow ticketing systems

Note from the Hiring Manager

“We’re looking for someone who can not only manage data accurately but also make it accessible and understandable for others. The ideal candidate thrives on helping colleagues succeed and continuously improving our systems.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.