Call Centre Representative
Location: Toronto, Ontario – On-site or Hybrid opportunities available
Language: English, strong written and spoken communication required. Bilingualism in French and English is considered a strong asset.
Job Status: Future Opportunity

About the Opportunity

Altis is building a talent pool of experienced Call Centre Representatives for upcoming opportunities across Toronto. Our clients span financial services, public sector, professional services, and customer-focused organizations seeking confident communicators who thrive in fast-paced environments.

As a Call Centre Representative, you are often the first voice a customer hears. Whether handling inbound inquiries or making outbound calls, you play a key role in shaping the customer experience. You’ll support clients by answering questions, resolving concerns, and providing solutions — all while maintaining professionalism, empathy, and efficiency.

This is an ideal opportunity for individuals with 1–2 years of call centre experience who are looking to build their customer service expertise and grow within dynamic organizations.

What’s in it for You

Joining our talent pool gives you access to opportunities aligned with your experience and career goals. Whether you prefer a structured on-site team environment or a hybrid schedule, we connect you with organizations that value strong communication skills and customer-first thinking.

You’ll gain exposure to different industries and customer bases while sharpening your problem-solving, negotiation, and service delivery skills. Many of our placements offer pathways into senior customer service, collections, account management, or team lead roles.

Your Responsibilities

• Handle a high volume of inbound and/or outbound calls in a professional and timely manner

• Respond to customer inquiries, concerns, and service requests with accuracy and empathy

• Document interactions clearly and accurately within CRM or internal systems

• Resolve customer issues efficiently, escalating complex matters when required

• Meet or exceed performance metrics such as call quality, response time, and productivity targets

• Support follow-ups, payment arrangements, appointment setting, or account updates as required

• Maintain compliance with company policies, privacy standards, and industry regulations

Skills and Qualifications

• 1–2 years of experience in a call centre environment (inbound, outbound, or blended)

• Strong verbal communication skills with a professional and confident phone presence

• Bilingualism in French and English is considered a strong asset

• Ability to manage high call volumes while maintaining attention to detail

• Experience using CRM systems and Microsoft Office (Word, Outlook, Excel)

• Comfortable working with performance targets and KPIs

• Strong problem-solving skills and ability to de-escalate challenging situations

• An asset: experience using AI tools, dialer systems, or other technical platforms to improve efficiency

• A team-oriented mindset with a positive and resilient approach

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it simple. We partner with top employers across Canada who have vetted, high-quality opportunities. When you apply with Altis, we take the time to understand your strengths, experience, and career goals — not just what’s on your resume.

If there’s a strong match, we advocate for you directly with hiring managers, provide interview preparation and coaching, and support you throughout the hiring process. Many of our opportunities lead to long-term career growth and advancement.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.