Location: Toronto, Ontario, Canada (On-site)
Duration: Permanent
Background Check Requirement: Police Clearance required; First Aid/ CPR certified (or willing to obtain)
Salary Range: $50,000-$60,000
Hours: Monday to Friday 3pm-11pm.

About the Opportunity

Join a people-first property team in a role that sits at the heart of resident experiences. As Concierge, you’ll be the warm, helpful contact residents rely on daily, guiding them with personalized service and local know-how. You’ll partner closely with the Leasing and Resident Experience Manager, residents, suppliers, and local businesses to create moments that matter, from everyday requests to special arrangements. This is a people-centric role in a property operations setting that values thoughtful connection, reliability, and proactive problem solving.

You’ll contribute to a living environment where residents feel seen and supported, turning ordinary interactions into meaningful experiences. Your work supports a community-focused approach that enhances satisfaction and fosters a welcoming, trusted atmosphere for both residents and visitors.

What’s in it for You

• A workplace that values balance, collaboration, and continuous learning.
• Opportunities to grow in hospitality, property management, and resident services.
• Mentorship and exposure to hands-on operations that influence resident happiness and community engagement.

Your Responsibilities

• You’ll greet visitors, residents, and suppliers with warmth, addressing needs promptly and professionally.
• You’ll manage resident requests for services and coordinate with providers to ensure high-quality outcomes.
• You’ll maintain up-to-date knowledge of local amenities and events to share with residents and support social content.
• You’ll oversee amenity bookings, event logistics, and log maintenance requests to keep the property running smoothly.
• You’ll support Leas­ing staff with resident events and help engage residents and their pets by learning their names.
• You’ll manage contractor access, visitor parking, security devices, and the building’s enterphone system to maintain safe, convenient access.

Skills and Qualifications

• 1–2 years of related concierge or hospitality/customer service experience in residential, hotel, or property management settings.
• Post‑secondary education in hospitality is an asset.
• Exceptional oral and written communication, with the ability to stay composed in challenging situations.
• Strong relationship skills and discretion; comfortable collaborating with residents, suppliers, and internal teams.
• Highly organized, able to multi-task, meet deadlines, and adapt to change.
• Proficient in Excel, Word, and Outlook; experience with Yardi is an asset.
• Police Clearance is required; First Aid and CPR certification (or willingness to obtain) required.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to stand, walk, and lift up to 10 pounds as needed.

Note from the Hiring Manager

"We’re looking for someone who brings genuine warmth and attention to detail, helping us elevate every resident interaction and grow our community together."

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.