Bilingual Intake Coordinator

Location: Winnipeg, Hybrid. Fully on-site during training, transitioning to a hybrid model afterward (in office 2 days per week with 1 anchor day required).
Language: Fully bilingual in French and English, both written and spoken, required
Duration: 1-year contract with strong potential for permanent conversion
Background Check Requirement: Must be eligible to obtain a Reliability Status security clearance, initiated in-house

About the Opportunity

Our client in the insurance and benefits sector supports Canadians through important and time-sensitive life events. As a Bilingual Intake Coordinator, you will play a critical role at the front end of the claims process, ensuring eligibility requirements are met while delivering a professional and empathetic client experience.

You will join a structured, collaborative team environment where accuracy, sound judgment, and timeliness truly matter. This is an opportunity to build valuable experience within a well-established organization that values process excellence and service quality.

What’s In It for You

This is a meaningful contract opportunity with the potential to convert to a permanent role based on performance and business needs. You will gain hands-on experience within a professional, metrics-driven environment while working alongside experienced claims and disability professionals.

You will also benefit from structured training, clear expectations, and predictable daytime hours, Monday to Friday, 8:00 AM to 4:00 PM.

Your Responsibilities

• You’ll review claim information, system records, and contract documentation to confirm eligibility requirements.

• You’ll conduct outbound calls to Plan Sponsors and Plan Members within 24 hours of receiving initial claim information.

• You’ll communicate by phone and email to clarify discrepancies, missing details, and documentation gaps.

• You’ll prepare and issue declination letters when eligibility criteria are not met.

• You’ll adjudicate and manage Quick Pay claims that meet limited duration criteria.

• You’ll transfer non-Quick Pay claims to Disability Case Managers and Claims Analysts for further review.

• You’ll maintain accurate documentation in accordance with audit, quality, and compliance standards while balancing productivity and service excellence.

Skills and Qualifications

• 1+ years of customer service experience in a professional setting (banking, insurance, office, or call-center environments valued).

• Fluently bilingual in French and English, required.

• Strong verbal and written communication skills, with confidence handling sensitive conversations.

• High school diploma required. Post-secondary education in business, administration, insurance, or a related field is an asset

• Strong organizational skills and the ability to manage multiple priorities in a metrics-driven environment.

• Must qualify for a Reliability Status security clearance.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.