Location: Calgary, Alberta, On-site

Language: Bilingual, strong written and spoken English and French required

Duration: Full-time contract, 37.5 hours per week

Background Check Requirement: Secret security clearance required

 

About the Opportunity

We are partnering with a respected public sector institution seeking a Service Desk Analyst to support their Calgary office. In this role, you will be the first point of contact for employees, helping ensure seamless technology operations that enable critical national work.

You will join a collaborative IT team under the guidance of the Senior Manager, Service Desk, providing hands-on support and troubleshooting across the organization. Your ability to deliver timely, thoughtful solutions will directly impact employee productivity and service excellence.

 

What’s in it for You

This is an opportunity to build your technical expertise within a high-performing, mission-driven environment. You will gain exposure to enterprise-level systems while working in a culture that values collaboration, accountability, and service excellence.

If you thrive in a people-first workplace where your customer service mindset is just as important as your technical skills, this role offers meaningful experience and professional growth.

 

Your Responsibilities

• You’ll provide first-level investigation and diagnosis for hardware and software issues, identifying effective solutions.
• In this role, you’ll log and document all user interactions in the call management system with accuracy and detail.
• You’ll install, move, and configure desktops, laptops, and peripherals, ensuring smooth onboarding and transitions.
• You’ll deliver deskside support when issues cannot be resolved remotely or by phone.
• You’ll contribute to building and maintaining a knowledge base to strengthen team efficiency and service quality.
• You’ll deliver exceptional customer service, meeting established service levels and supporting employees at all levels of the organization.

 

Skills and Qualifications

• 1+ year of recent experience in an IT service desk or operational support environment.
• 3+ years of demonstrated customer service experience.
• University degree or college diploma in Information Technology.
• Strong troubleshooting skills across desktop, laptop, and peripheral technologies.
• Excellent written and verbal communication skills in both English and French.
• Proven ability to interact professionally with stakeholders at various levels of an organization.

 

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.