Location: Mississauga; on-site 5 days/week with ongoing plant engagement
Language: English, written and spoken
Background Check Requirement: Criminal record check required

Our client, a well-established Canadian manufacturing organization, is seeking a Process Documentation Specialist to bring structure, clarity, and consistency to operational workflows. Reporting into the Customer Experience portfolio, this role plays a critical part in translating how work happens on the floor into standardized, audit-ready documentation that supports quality, safety, and scalability.

This is a highly collaborative position where you will partner with frontline teams, Engineering, Quality, Supply Chain, Production, and Customer Experience to capture real-world processes and transform them into clear, governed documentation. If you are someone who enjoys systems thinking, immersing yourself in operations, and building sustainable frameworks that others rely on, this role offers meaningful impact.

What’s In It for You

You will join a culture that values hands-on learning, operational excellence, and continuous improvement. The onboarding experience includes immersive plant exposure, giving you firsthand insight into products, equipment, and workflows.

This is an opportunity to build documentation that ensures  workflows are clearly defined, consistently executed, and properly governed through a controlled documentation system across the organization, strengthening onboarding, improving efficiency, and supporting long-term growth.

Your Responsibilities
Will include but may not be limited to the following;

• You’ll document and standardize end-to-end business and operational processes, including SOPs, work instructions, process maps, and supporting materials.
• In this role, you’ll conduct interviews, job shadowing, and workflow walk-throughs to capture accurate, detailed process insights.
• You’ll translate complex or informal practices into clear, structured documentation that drives consistency across shifts and departments.
• You’ll ensure all materials meet document control standards, including versioning, approvals, and controlled storage within SharePoint.
• You’ll collaborate with Quality and leadership teams to identify documentation gaps, recommend practical improvements, and ensure  documentation aligns with standards and internal compliance requirements.
• You’ll support training initiatives by aligning documentation with LMS-based learning content and ERP workflows.
• You'll serve as a documentation subject-matter resource for process
  standardization initiatives and maintain and organize controlled documentation libraries to ensure accessibility and accuracy

Skills and Qualifications

• 3-5 plus years of experience in process documentation, SOP development, or operational documentation.
• Diploma or Bachelor’s Degree in Business Administration, Operations, Technical Writing, Information Management, or a related field.
• Strong analytical, interviewing, and observation skills.
• Exceptional written communication skills with the ability to simplify complex workflows.
• Highly detailed with a strong organizational discipline.
• Comfortable working independently and engaging directly in a plant environment during onboarding and as needed on an ongoing basis.
• A willingness to collaborate with frontline teams as processes change on an ongoing basis.
• Ability to learn and navigate internal systems and platforms, including
  ERP and LMS tools

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.