The Head, Transaction Monitoring Strategy & Framework is a senior role responsible for designing and implementing a globally aligned TM framework for a Canada-headquartered organization operating across insurance, wealth, and asset management. This includes establishing consistent standards, embedding a risk-based approach, and leveraging technology and AI to improve detection, efficiency, and effectiveness while reducing false positives. The role requires strong leadership through influence, partnering across global teams and functions to deliver scalable, innovative solutions and drive transformation from manual, legacy processes to a modern, technology-enabled operating model.

Position Responsibilities:

1. AML/CFT Compliance Oversight

• Provide oversight to ensure adherence to AML/CFT regulatory requirements and guidelines related to transaction monitoring and suspicious activity reporting.

• Maintain awareness of global reporting obligations and ensure processes support timely and accurate STR submissions.

2. Strategic Leadership and Transformation

• Develop and execute a global TM design strategy aligned with organizational objectives and regulatory requirements.

• Drive transformation by partnering with stakeholders across Compliance, Technology, and Operations to modernize processes, reduce manual dependencies, and implement an optimized Target Operating Model (TOM).

• Champion initiatives that deliver useful intelligence for law enforcement and improve overall program effectiveness.

3. TM Rule Book Development

• Design and implement a comprehensive TM Rule Book covering all business lines.

• Ensure global regulatory alignment of red flags and risk typologies.

• Categorize rules by risk type, geography, and customer segment.

4. System Design and Technology Enablement

• Oversee design and enhancement of TM systems and processes to detect and prevent suspicious activities.

• Partner with FCC Technology to identify and implement AI/ML solutions to improve detection and reduce false positives.

• Oversee sandbox implementation for rule testing, replication, and validation.

5. Risk Assessment and Optimization

• Conduct financial crime risk assessments and integrate risk-based controls into TM design and governance.

• Implement metrics and dashboards to monitor rule performance and alert quality.

6. Governance and Change Control

• Establish a governance framework for rule lifecycle management and change control.

• Ensure documentation and validation processes are embedded and supported by vendors where applicable.

7. Testing and Training

• Lead UAT planning, execution, and refinement loops for TM rule deployment.

• Develop and deliver training programs to ensure consistent understanding and application globally.

8. Stakeholder Engagement

• Serve as the primary point of contact for internal stakeholders on TM design and oversight matters.

• Collaborate with peers across the organization to align technology, process, and TOM for optimal program outcomes.

Required Qualifications:

• 15+ years of experience in AML, Financial Crime Compliance, or Transaction Monitoring within banking or financial services.

• Proven expertise in TM design, regulatory compliance, and governance frameworks.

• Strong knowledge of data architecture and technology solutions, including AI/ML applications.

• Excellent analytical, problem-solving, and stakeholder management skills.

• Ability to lead through influence in a global, matrixed environment.

Key Leadership Behaviours:

• Strategic thinker with a focus on innovation, efficiency, and effectiveness.

• Role model of ethics and integrity; building a culture of compliance and risk awareness.

• Collaborative and influential across diverse stakeholder groups.

• Results-driven with strong accountability and ability to manage multiple priorities.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

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À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

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Salary range is expected to be between

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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