Bilingual Customer Service Representative

Location: Hybrid – Windsor, ON (2 days on-site per week)
Language: Fully bilingual in French and English (written and spoken)
Duration: Permanent
Background Check Requirement: Successful completion is required

About the Opportunity
Join a leading organization in the insurance sector where your ability to connect with people will make a real difference. In this role, you’ll be the first point of contact for clients, plan members, and healthcare providers, delivering professional, courteous, and knowledgeable support. Your work will help people navigate their plans confidently and access the care they need, all while contributing to a team-focused, fast-paced environment.

You’ll collaborate closely with colleagues across multiple departments, ensuring smooth claims processing and exceptional service. This is a chance to grow within a supportive, people-first culture that values adaptability, empathy, and a commitment to excellence in client experience.

What’s in it for You
You’ll thrive in a culture that celebrates collaboration and work-life balance. Expect mentorship, learning opportunities, and exposure to various aspects of the insurance and healthcare space. The organization values innovation, clear communication, and teamwork, giving you the chance to develop your career while making an impact every day.

Your Responsibilities

• You’ll deliver excellent customer service through calls, emails, and chat support to clients, members, and providers.

• In this role, you’ll assist members with enrollment, renewals, and account setup while guiding them through plan options.

• You’ll support clients with account registration and basic technical troubleshooting.

• You’ll accurately review, process, and adjudicate claims across multiple business areas.

• You’ll promote self-service by helping members navigate online tools and resources.

• You’ll ensure compliance, accuracy, and adherence to all company policies and industry standards.

• You’ll monitor team email communications, redirect calls as needed, and perform additional duties to support team goals.

Skills and Qualifications

• 2+ years of customer service, call centre, or client-facing experience.

• Fully bilingual in French and English with professional-level written and verbal communication.

• Strong interpersonal skills and ability to stay solution-focused in high-pressure situations.

• Collaborative mindset and experience working in a team-oriented environment.

• Proficiency with MS Office Suite and web browsers; comfortable with multitasking in a technology-driven environment.

• Strong attention to detail and commitment to accuracy.

• Experience in healthcare or insurance administration, or post-secondary education, is considered an asset.

Note from the Hiring Manager
“We’re looking for someone who brings patience, empathy, and professionalism to every interaction. The ideal candidate thrives in a dynamic environment and genuinely enjoys helping people.”

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.