Description

This is an exciting time to work at BMO, as the Bank responds to a rapidly evolving technology landscape and increasingly sophisticated customer expectations. Rather than react to these changes, BMO is proactively transforming how we do business, and The Engineering and Platforms department plays an important role of making the alignment of business requirements to the right infrastructure solutions a reality.  The Unified Communications Engineering (UCE) team is responsible for leveraging state of the art technology to enable BMO staff to work effectively together anywhere, anytime; and accelerate their business through highly intuitive and integrated communications technology.  UCE team is made up of Infrastructure Engineers who have the skills, knowledge and drive to take BMO’s communications infrastructure to the next level.

Mandate

Reporting to the Director of Unified Communications, the Microsoft Teams Lead is a subject matter expert on Microsoft M365/Teams with primary focus on implementing, supporting, and optimizing Microsoft 365/Teams solutions, focusing on project delivery, technical guidance, performance, and user adoption, involving technical triages, escalation management, mentoring, strategy alignment, governance, and fostering innovation for seamless collaboration. This role oversees the full lifecycle of Microsoft Teams deployment and operations—ensuring reliability, security, adoption, and continuous improvement across all business units. The Microsoft Teams Lead partners closely with Unified Communications Engineering/Operations, Security, Networking, and Change Management teams to deliver a seamless, modern collaboration experience for all employees.

KEY ACCOUNTABILITIES 

• Architect and maintain a secure and scalable Teams environment built on Microsoft 365 best practices.
• Lead M365/Teams projects, oversee daily operations, manage technical escalations, conduct triages, and ensure solution stability.
• Configure Teams, channels, apps, calling policies, and manage user accounts and permissions.
• Manage the Microsoft Teams admin center, including meeting policies, messaging configurations, and org-wide federation settings.
• Design, build and document communication solutions leveraging Microsoft Teams/telephony features such as meetings, live events, softphones, call sharing, call forwarding, etc
• Lead the design and implementation of enterprise collaboration tools, ensuring interoperability between Teams, SharePoint Online, OneDrive, and the Power Platform.
• Define and execute the MS Teams roadmap, including new feature enablement, integration opportunities, and lifecycle management.
• Focus on consolidating legacy platforms, driving cost savings and reducing technology debt.
• Ensure that all Information Security are adhered to and security is built into UC architecture
• Provide technical guidance and expertise to project teams and represents UCE in architecture review boards and governance bodies
• Work with strategic partner vendors and BMO internal teams to identify, test, select and implement UC solutions that integrate with MS Teams
• Monitor technical solutions through the project life cycle, and alerts both the Engineering and Business Heads to potential risks
• Build, sustain and leverage professional relationships and people networks with internal and external organizations to stay abreast of industry standards and areas for improvement
• Ensure assets of various phone systems are adhering to BMO policies.
• Advise the Director of UCE on industry trends and direction affecting UC strategy, participate in technology selection (e.g. RFP/RFI/RFQ) and development of roadmaps, executive summaries of the recommended solutions

Qualifications

Knowledge and Experience: 

• Possesses a university degree/college diploma in related disciplines or equivalent work experience, and/or 10 years in IT industry experience
• 5+ years of experience supporting or leading Microsoft Teams, Skype for Business, or Unified Communications platforms.
• Deep technical expertise in Microsoft Teams workloads: Chat, Meetings, Calling, Teams Phone, Teams Rooms, and governance.
• Strong understanding of Microsoft 365 ecosystem (Azure AD, SharePoint Online, Exchange Online, Intune).
• Hands-on experience with Teams voice technologies: Direct Routing, Operator Connect, SBC configuration, number management.
• Proficiency with PowerShell for automation and administration.
• Experience with enterprise network fundamentals (QoS, SBCs, firewalls, proxy services).
• Solid understanding of security, identity, and compliance concepts within Microsoft 365.
• MS TEAMS certification(s) an asset:
• MS-700: Managing Microsoft Teams
• MS-720: Microsoft Teams Voice Engineer
• MS-102 / MS-900 or related M365 certifications

Skills: 

• Demonstrates solid research and planning skills
• Demonstrates vendor management and negotiation skills
• Demonstrates knowledge of IT Security practices and incorporates them into designs
• Demonstrated experience in landing business requirements on defined technology standards and determining the right solutions where required
• Strategic thinking with ability to translate business needs into technical solutions
• Customer-first mindset with focus on user experience
• Leadership qualities and mentorship abilities
• Strong communication and stakeholder engagement
• Excellent problem-solving and analytical skills

We’re here to help

At BMO we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.