Senior Product Manager (Customer Care, eCommerce)

Location: Mississauga, ON, On-site, 5 days per week
Language: English, fluent written and verbal communication required
Duration: 11-month contract
Compensation: $64–$72 per hour

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About the Opportunity

This is an exciting opportunity for an experienced Senior Product Manager to step into a highly visible role within a fast-paced, omni-channel retail environment. You’ll act as the voice of the customer while balancing strategic business goals and technical realities, shaping how customer care capabilities evolve across digital platforms.

Working closely with cross-functional teams and both local and international stakeholders, you’ll influence product direction, drive customer-centric outcomes, and help modernize systems that directly impact the end-user experience. This role is ideal for someone who thrives at the intersection of strategy, execution, and collaboration.

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What’s In It for You

You’ll gain hands-on exposure to enterprise-scale digital products within a collaborative and forward-thinking product organization. This is a chance to lead meaningful initiatives, influence decision-making at senior levels, and contribute to solutions that improve customer journeys at scale. You’ll work alongside passionate product, technology, and business partners who value innovation, clarity, and continuous improvement.

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Your Responsibilities

• You’ll develop and maintain the Customer Care product roadmap and backlog, aligning priorities with clear business cases and stakeholder expectations.
• In this role, you’ll measure post-launch success to ensure initiatives deliver real business value and adoption.
• You’ll proactively manage defects, recurring issues, and operational inefficiencies within your product portfolio.
• You’ll communicate product vision and progress through documentation, training sessions, and executive-level presentations.
• You’ll act as a system subject matter expert, supporting teams in maximizing platform capabilities.
• You’ll define requirements, write user stories, and perform user acceptance testing within an agile environment.
• You’ll stay current on omni-channel and eCommerce trends, translating insights into actionable recommendations.

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Skills and Qualifications

• 5+ years of proven experience as a Product Manager within the digital eCommerce space
• Bachelor’s degree in a related field
• Hands-on experience managing agile backlogs and writing user stories
• Strong analytical skills with a data-driven approach to decision-making
• Excellent communication and stakeholder management abilities
• Customer-centric mindset with a strong understanding of user experience principles
• Experience launching and managing platform products end-to-end
• Ability to manage multiple priorities in a dynamic, fast-paced environment

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Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.