Business Analyst, ServiceNow

Location: Toronto, ON, Hybrid, 3 days on-site per week at Front St W
Language: English, professional proficiency in written and spoken communication
Duration: 5-month contract - renewable 
Hourly Rate: $70-80/INC, $60-65/T4

About the Opportunity
This is an exciting opportunity to join a large, complex organization within the financial services sector that is focused on modernizing and strengthening its IT service delivery capabilities. In this role, you will play a key part in ensuring technology platforms, processes, and data work together seamlessly to support business outcomes.

You will collaborate closely with Business Analysts, Scrum Masters, Engineers, and IT stakeholders across infrastructure, applications, and networks. Your expertise in ServiceNow and ITIL-based practices will directly contribute to improving visibility, reliability, and efficiency across services that impact thousands of users.

What’s In It for You
You will work in a collaborative, team-oriented environment that values knowledge sharing and continuous improvement. This role offers exposure to a broad technology landscape and the chance to deepen your ServiceNow expertise within a mature enterprise setting. You will also enjoy a hybrid work model that supports balance and flexibility.

Your Responsibilities

• You will analyze business and technical requirements and translate them into effective ServiceNow solutions aligned with ITIL and SDLC principles.

• In this role, you will support and enhance the ServiceNow CMDB using the Common Service Data Model to ensure data accuracy and integrity.

• You will work with ITSM, ITOM Discovery, and Service Mapping to improve service visibility and dependency mapping.

• You will collaborate with cross-functional teams to troubleshoot issues, validate requirements, and support Agile delivery practices.

• You will contribute to documentation, process improvements, and stakeholder discussions related to service delivery and configuration management.

Skills and Qualifications

• 5+ years of progressive experience as a Business Analyst working with ServiceNow.

• 5+ years of hands-on experience with ServiceNow ITSM, ITOM Discovery, and Service Mapping.

• 5+ years of experience using ServiceNow Agile 2.0.

• Strong knowledge of CMDB and CSDM, Service Portal, and business application architecture.

• Solid understanding of infrastructure, including Windows and Linux servers, virtualization platforms, and network architecture.

• Strong communication skills and the ability to collaborate with technical and non-technical stakeholders.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.