Location: Toronto, Hybrid, three days on-site per week, two days remote
Language: Fully bilingual in English and French, written and spoken
Duration: 3-month contract, with potential extension 

About the Opportunity

This is a unique opportunity to contribute to a high-profile, purpose-driven initiative within a professional services environment. As a Claims Support Specialist, you will play a vital role in supporting individuals through a structured and time-sensitive claims process, where accuracy, empathy, and discretion truly matter.

You will work closely with a collaborative advisory team, reporting to senior leadership while also managing your own responsibilities independently. This role blends technical precision with human connection, offering the chance to make a meaningful impact while supporting claimants who may be navigating complex or sensitive circumstances.

What’s in it for You

This role offers exposure to a large-scale claims initiative, hands-on experience in structured call centre and claims environments, and the opportunity to strengthen your communication and documentation skills in a highly professional setting.

Your Responsibilities

• You’ll respond to incoming calls with empathy, professionalism, and strict confidentiality.

• In this role, you’ll guide claimants through the claims process while adhering to established scripts and protocols.

• You’ll triage, assign, and resolve inquiries through ticketing systems, escalating sensitive cases as needed.

• You’ll accurately code claim details and complete quality checks to ensure compliance and completeness.

• You’ll maintain detailed, objective documentation to support audit and reporting requirements.

Skills and Qualifications

• 1+ year of experience in client-facing, patient-facing, or stakeholder support roles

• Proven comfort handling sensitive conversations with emotional intelligence and professionalism

• Bilingual fluency in English and French, written and spoken

• Strong data entry skills with exceptional attention to detail

• Proficiency with Microsoft Outlook, Word, and Excel

• Experience with VOIP or internet-based phone systems is an asset

• Knowledge of Indigenous cultures or languages is considered an asset

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.