Veterinary Reception, Client Care

Location: Saanichton, BC

Compensation: $17.85 to $25.00 per hour, depending on experience.

Central Saanich Animal Hospital is looking for a part-time Receptionist, Client Care, to join our team.  Our clinic is located in the heart of the beautiful Saanich Peninsula. We see a wide variety of creatures, including dogs, cats, small mammals, birds, reptiles and even fish!

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.  In this role, you will help our clients and their pets feel welcomed and cared for while coordinating between them and members of the medical team.

Previous experience in a veterinary clinic is preferred but not required. The ideal candidate will have administrative experience, possess good computer skills (or a willingness to learn), a love of pets and their people, and a positive attitude. Familiarity with cash handling would be considered an asset as well as excellent customer service skills; you will be the first point of contact for our clients walking through the door and the last point of contact as they leave.

Schedule: This position is part-time with a possibility of full-time. Shifts for this role are 4-8 hours and may include daytime or evenings until 7 pm. We are open 5 days per week, Monday to Friday.

Key responsibilities: 

• Create a warm and welcoming environment for our patients and pet parents; greet or acknowledge them upon arrival

• Answer multi-line phone system and direct calls appropriately

• Collect client and pet information for medical records

• Check emails; respond or redirect messages appropriately

• Admit and discharge pet patients

• Process insurance claims and payments from clients

• General housekeeping duties; cleanliness of work area and common areas 

Key attributes: 

• Exceptional client service skills

• Compassion and nurturing attitude

• Take initiative and work independently 

• Ability to remain calm in stressful situations

• Ability to adapt in changing situations

• Efficient in carrying out assignments independently

• Takes initiative to complete tasks throughout the day

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks

• A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset but not required

• A love for all companion animals!!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• VCA Canada RRSP Student Loan - Ask us more!

• A caring culture of Wellness and Appreciation!

• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Competitive wages and health/dental benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• Extra perks like shopping discounts and cool wellness apps!

Check us out on our socials!

Facebook.com/centralsaanichah

Instagram @centralsaanichanimalhospital

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.