Part-time Support Services Officer (XR Lab)

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Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Campus Location:

Department:

Remote Type:

Note: This is a part-time Support position (up to 24 hours per week) starting January 5, 2026 and ending May 1, 2026.

Note: This position is located at 1001 Fanshawe College Blvd, London, ON N5Y 5R6. 

Reporting directly to the Senior Manager, Immersive Technologies and Simulation, the Part-time Support Services Officer (XR Lab) plays a crucial role in facilitating the seamless integration and utilization of immersive technologies and experiences at Fanshawe College. This pivotal position involves collaborating with academic departments, Information Technology Services, faculty members, and instructional designers, while also maintaining immersive technology equipment, ensuring up-to-date applications, and facilitating the onboarding of faculty, staff, and students. The incumbent enhances the implementation and support of cutting-edge immersive technology learning experiences.

Responsibilities

Technical Setup and Support

• Configures, troubleshoots, and manages immersive technology equipment both on-site and remotely for multiple campuses

• Ensures headsets/devices and applications are properly set up and updated

• Coordinates device repairs and resolves technical issues related to immersive technology; escalating and collaborating with Information Technology Services as needed

• Supports setup and maintenance of immersive technology in the learning environment

• Supports the successful run of XR labs, as needed

User Training and Guidance

• Provides expert guidance to faculty, staff and students for safe and appropriate use of immersive technology (XR), which includes but is not limited to Augmented Reality (AR), Mixed Reality (MR), and Virtual Reality (VR)

• Plans and delivers diverse immersive technology demonstrations, training and orientation sessions as well as workshops to faculty, staff, students and other stakeholders.

• Assists in setting up and maintaining immersive technology in the learning environment

Curriculum Integration and Support

• Collaborates with and supports faculty to integrate immersive technology into curriculum

• Assists in planning and delivering impactful immersive technology experiences

Inventory Management and Hygiene

• Distributes and tracks inventory of headsets/devices loaned to staff and students

• Establishes and maintains rigorous cleaning and disinfection protocols

Other duties as assigned, which may include:

• Coordinates and participates in immersive technology events

• There is potential to collaborate with internal teams to support the development of in-house immersive technology experiences

Qualifications

• 3-year diploma/degree or equivalent education required

• Minimum 1-year experience in Immersive Technology, Digital Media, Computer Programming, Game Development, Information Technology, or a related field of study

• An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the work education requirements

• Experience in educational settings or similar environments preferred

• Experience is using XR headsets and different immersive technologies preferred

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.