As a Senior AI Software Engineer at John Hancock / Manulife, you will drive innovation by designing scalable AI solutions, influencing technical direction, and mentoring cross-functional teams. Your contributions will shape enterprise automation and AI adoption, delivering high-impact solutions aligned with our mission to transform digital experiences. This is a strategic opportunity to drive the development of intelligent agentic systems using Copilot and Power Platform , Salesforce Agentforce and any other low code pro code AI platforms.

Position Responsibilities:

• Lead the translation of complex business requirements into technical specifications and system designs.

• Collaborate with cross-functional teams to identify and implement high-impact AI solutions.

• Architect and develop full-stack AI solutions, ensuring scalability and maintainability.

• Design and build advanced user interfaces, APIs, and backend logic for AI systems.

• Apply advanced coding practices, design patterns, and automation strategies.

• Conduct technical “spikes” and feasibility studies to mitigate risks in AI adoption.

• Optimize AI models and algorithms for performance, accuracy, and ethical compliance.

• Create and maintain comprehensive documentation including deployment and support guides.

• Ensure seamless integration with enterprise platforms and data ecosystems.

• Champion responsible AI principles including fairness, transparency, and governance.

• Monitor and continuously improve deployed AI agents and systems.

• Mentor junior engineers and contribute to team capability building.

• Amendable to working in QC (hybrid setup) and on a mid-shift schedule (or as required by the business.

• Decision Authority: Provides professional advice – takes a lead role of process or program execution. May lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests

Required Qualifications:

• 9+ years of experience in software development or automation, with 2+ years in AI or low-code platforms.

• Bachelor's degree in computer science, Engineering, or related field.

• Proven experience with Microsoft Power Platform, Copilot, and API-based integrations (e.g SharePoint, M365, Azure, ServiceNow, Salesforce, WD, etc).

• Experience with Azure AI services or equivalent AI services , Power BI, and Dataverse is a plus

• Strong understanding of agentic AI, prompt engineering, and workflow orchestration.

• Proven ability to influence technical strategy and deliver scalable, ethical enterprise-grade AI solutions.

• Familiarity with agentic AI concepts, including autonomous agents, memory, and goal-driven behavior.

• Demonstrates strategic adaptability to evolving technologies and ethical AI design principles.

Preferred Qualifications:

• Experience with OpenAI APIs, Microsoft Power Platform (Power Apps, Power Automate, AI Builder), Copilot studio

• Knowledge of MLOps, AI governance, and ethical AI frameworks.

• Ability to lead agile teams and manage cross-functional collaboration.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

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À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Referenced Salary Location

Modalités de travail

Salary range is expected to be between

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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