Location: Downtown Toronto, On-site (5 days per week, near Union Station)
Language: Strong written and spoken English, bilingual English/French is an asset
Duration: Month-to-month contract, early January start
Background Check Requirement: Criminal background check required

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About the Opportunity

This is a unique opportunity to join a highly respected professional services organization where technology excellence and client experience go hand in hand. In this role, you will be the go-to expert for delivering seamless, white-glove audio visual support in a fast-paced, high-stakes environment where precision and professionalism matter every day.

You will work closely with legal professionals, executives, and internal IT teams to support high-profile meetings across multiple offices, both in person and virtually. If you enjoy being client-facing, thrive under pressure, and take pride in making complex technology feel effortless for others, this role offers meaningful impact and visibility.

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What’s In It for You

You will be part of a collaborative, service-oriented IT team that values quality, accountability, and continuous improvement. This role offers hands-on exposure to modern AV environments, opportunities to contribute to new technology initiatives, and the chance to work in a polished, professional setting that values expertise and calm problem-solving.

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Your Responsibilities

• You’ll own and support boardroom AV technology including videoconferencing, telephony, cameras, microphones, and displays.

• In this role, you’ll set up, moderate, and support high-profile meetings to ensure flawless execution.

• You’ll support hybrid meetings and help establish best practices for in-room and remote collaboration.

• You’ll troubleshoot AV and conferencing issues in real time, remaining calm and solutions-focused.

• You’ll maintain AV equipment to the highest quality and performance standards.

• You’ll log, track, and manage incidents through the ticketing system.

• You’ll collaborate with vendors and internal IT teams on escalations, projects, and improvements.

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Skills and Qualifications

• 3+ years of hands-on technical support experience, ideally within a law firm or professional services environment.

• Strong experience supporting video conferencing platforms such as MS Teams, Zoom, or BlueJeans.

• Proven ability to support cameras, microphones, room audio systems, and display technologies.

• Experience with room control systems such as Crestron or similar solutions.

• Solid Windows, MS Office, and PC troubleshooting skills.

• Excellent communication and customer service skills, with confidence supporting senior stakeholders.

• Diploma in Computer Science or equivalent practical experience.

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Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.