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Full careers. Full lives.

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

The Lead, Risk Management & Compliance is responsible for supporting MHNL's Patient Safety and Patient Experience initiatives. Reporting to the Manager, Risk Management, Privacy & Compliance, this role’s key objectives are to foster a culture of patient-centred care and to strengthen the organization’s focus on patient safety, risk mitigation, and regulatory compliance.

The incumbent is responsible for identifying, assessing, and mitigating patient safety risks; leading incident management and analysis; conducting quality reviews and Failure Mode and Effects Analyses (FMEA); and supporting patient and family relations from a risk and safety perspective. This role oversees and coordinates service inquiries across the organization, ensuring concerns are managed in a timely, consistent, and transparent manner, with appropriate escalation, investigation, and follow-up. The incumbent remains current with emerging industry trends, legislation, and research related to patient safety, risk management, and compliance.

This position leads the Patient and Family Partnership Council and serves as the organization’s subject-matter expert for patient experience, engagement, and safety-related risk. The incumbent collaborates with operational, clinical, and corporate teams to educate and support front-line staff on patient safety principles, risk management practices, service inquiry management, and patient experience expectations.

Job Requirements

• Complete business planning and budgeting for division including the review of historical data, determining the activities for year, and forecasting the resources required.
• Develop and conducting marketing events by identifying relevant market issues, developing target lists, arranging for relevant speakers, and coordinating event logistics.
• The employee is responsible for monitoring and reporting patient safety occurrences and inquiries, leading investigations as the lead investigator for Issues Management cases, conducting interviews, leading independent reviews, and structured root cause analyses, authoring recommendations and reports, and ensuring their completion and distribution to senior leadership.
• Work in collaboration with the Safety Division and co-Lead the organization in prospective risk analysis through Failure Modes and Effects Analysis (FMEA), author reports summarizing risks and recommendations, and coordinate with divisional leaders to ensure completion of recommendations made through FMEA analysis.
• Act as the MHNL representative for patient and family relations, communicating directly with patients/families for service inquiries and providing follow-up and effective communication of findings.
• Monitor and review the activities of industry/organizations that produce standards, guidelines and training opportunities specializing in the healthcare system.
• Support staff awareness of patient safety alerts, industry trends and the overall scope of patient safety for the organization.

 Professional Qualifications & Competencies:

• Undergraduate degree in a health-related discipline. An equivalent combination of education and experience acceptable to the employer may also be considered.
• Progressive leadership experience in healthcare is required.
• Experience in committee leadership is strongly preferred.
• Experience in committee work, education related to safety is a definite asset.
• Ability to exercise independent judgment and problem solve with discretion.
• Excellent written, oral, and presentation skills.
• Experience in conflict management, meeting facilitation, analysis, problem solving, organizational acuity, tact, diplomacy, interpersonal and time management is required.
• Computer literacy is required, including, and understanding of Microsoft office applications.
• Experience with database management and utilization strongly preferred.

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Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians, join our team.

What it’s like to work with us

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com.