We at John Hancock / Manulife are seeking a passionate and experienced Technical Product Owner to drive the development and delivery of key capabilities that align to our business strategic goals.  Your primary focus will be delivering Generative AI features to production for life insurance underwriting. Over time, you’ll contribute to other strategic initiatives across our technology portfolio. This role will influence priorities and ensure alignment with business objectives, while collaborating closely with business stakeholders, engineering and quality teams (among others). The ideal candidate will have a strong technical background and a deep understanding of customer-centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the delivery team.

As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.

John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions, leveraging Gen AI capabilities, and/or vendor capabilities based on the latest technologies.

Office location: Boston - USA (primary) or Toronto - Canada (alternative)

Work arrangement: Hybrid - 3 days in office, 2 days from Home; Remote working option is not available;

Position Responsibilities:

• Play a key role in the production delivery of Gen AI Underwriting features working closely with our teams of data engineers, business leads and technology specialists on overall solution execution for our stakeholders to drive growth and efficiency

• Collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals.

• Manage dependencies, eliminate obstacles, and communicate product vision, roadmap, and progress to stakeholders

• Manage the technology product backlog, define user stories, and set sprint goals.

• Deliver on solutions that incorporate multiple technologies

• Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.

• Monitor and report on product performance, making data-driven decisions to enhance the customer experience.

• Stay ahead of new technologies (GenAI, Power Platform, cloud, etc).

• Support technical release plans and activities

• Develop and maintain technical documentation for business and technical processes.

• Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.

• Bring an innovative mindset to improving and elevating technology solutions and enablers

• Monitors and generates reports on product KPIs.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).

• 5+ years of experience in a technical product owner, platform owner, engineer, project management or similar role

• Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used

• Understanding of Generative AI use cases in Insurance operations

• Ability to manage and deliver on parallel feature workstreams

• Ability to adhere effectively to initiative timelines, managing and mitigating scheduling risk

• Excellent communication, collaboration, negotiation and interpersonal skills

• Ability to translate business needs into effective solutions

• Experience with program and agile delivery methodologies

• Proficiency in troubleshooting and problem-solving

• Excellent analytical and problem-solving skills

Preferred Qualifications:

• Experience with project tracking software (e.g. Jira)

• Experience with Azure Services, AKS on Azure

• Experience with cloud platforms (e.g., AWS, Azure)

• Experience with DevOps principles and tools

• Experience with version control systems (e.g., Git)

• Experience with User Interface Functionality and Development

• Experience with Agile methodologies

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

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Salary range is expected to be between

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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