We are seeking a detail-oriented and customer-focused Rate Analyst to support our client in the transportation industry. This role involves a mix of customer interaction, rate analysis, and auditing. You will handle high volumes of inbound calls and emails, assist customers with pricing and rate inquiries, and ensure the accurate auditing of freight bills. This is a great opportunity for someone who is analytical, eager to learn, and thrives in a fast-paced environment.
You’ll join an established team of Rating Clerks and report directly to the Manager of Rates & Audit. Industry experience is an asset, but strong customer service skills and the ability to learn quickly are equally valued.
Receive and respond to rate quotation requests via phone, email, and fax
Handle 30–40 inbound customer calls daily regarding pricing inquiries and shipment rates
Provide rate quotes for potential shipments and resolve discrepancies when rates no longer match
Manage customer inquiries, issues, and disputes with professionalism and accuracy
Conduct pre- and post-audits on customer freight bills
Apply rates, corrections, and cubes using internal systems
Audit carrier partner freight bills for payment accuracy
Liaise with Sales, Accounts Receivable, and Customer Service regarding invoice disputes and shipment concerns
Review and correct unrated bills, short-paid invoices, and adjustment notifications
Collaborate with terminals and interline carriers on accessorial adjustments and pending updates
Minimum 2 years of administrative or customer service experience (transportation rating/auditing experience is an asset, but not required)
Strong analytical and mathematical abilities
Ability to work in a fast-paced, deadline-driven environment
Excellent verbal and written communication skills
Strong multitasking skills and ability to manage a steady workflow
Proficient in Microsoft Office (Word & Excel); familiarity with AS400 is an asset (training provided)
Professional, tactful, and customer-oriented approach
Ability to work independently and as part of a team
Eagerness to learn and grow within the role
Pour vous identifier en tant que conjoint de militaire, veuillez envoyer votre curriculum vitae directement à Militaryfamiles@altisrecruitment.com et indiquer dans votre courriel / lettre d’accompagnement que vous êtes un conjoint de militaire.
Pour toute question concernant cet employeur et le processus de demande d’emploi, veuillez contacter :
613-230-3700
Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.
