Our mixed animal hospital is seeking a friendly, organized, and experienced Client Care Representative to join our team. As a CCR, you will play an important role in ensuring the smooth operation of our busy hospital and providing excellent service to our clients and their furry, hooved, and wagging companions.
The ideal candidate for this position will have prior experience in a veterinary hospital or clinic setting, excellent communication skills, and a passion for helping animals. Our hospital serves both small and large animals, so experience with both is preferred but not required.
Responsibilities:
Greet and check-in clients and their pets in a friendly and professional manner
Answer phone calls and respond to emails, providing excellent customer service
Schedule appointments and procedures, ensuring efficient use of hospital resources
Maintain patient records and ensure accurate data entry
Assist with general administrative duties, including filing, data entry, and inventory management
Assist with patient care and treatment when necessary
Ensure the hospital is clean and organized
Qualifications:
Prior experience in a veterinary hospital or clinic setting
Excellent communication and customer service skills
Strong organizational and multitasking abilities
Proficient in computer and data entry skills
Ability to work well under pressure in a fast-paced environment
Ability to work independently as well as part of a team
Passion for helping animals and their owners
Flexibility to work weekends and some holidays as needed
What we can off you!
A caring culture of Wellness and Appreciation!
Competitive wages and benefits!
Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!
Wellness days, sick days, and vacation time
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
E-tools to assist with meditation, better sleep, exercise, and focus
Virtual health care (telemedicine) offering quick access to quality care
Opportunities to give back in your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
VCA Canada Animal Hospitals is a family of over 150 small animal veterinary practices located across 6 Canadian provinces. Our team of over 4,000 Associates provides our communities with general, emergency, and specialty services in our practices, offering compassionate care for pets and their families. Our purpose of caring for life’s greatest companions is felt in every part of the VCA Canada experience, whether it is our patients, our clients, our team members, or our communities.