We are seeking a Lead Technical Program Manager (Director level, individual contributor) to lead, learn, and grow with our team! This unique role will be based in Toronto, Canada (highly preferred) or Boston, USA, supporting our transformation journey in the Global High Net Worth (GHNW) business.

Our GHNW business is undergoing a three-year transformation to build a new technology platform for our international broker business, expanding across Asia and other jurisdictions. Recent milestones include the first major implementation of Salesforce for New Business and Underwriting, with ongoing initiatives in Policy Administration, Compensation, Customer/Broker Servicing Portal, Correspondence, and other areas to build the new digital platform.

You will lead multiple initiatives, collaborating with stakeholders across geographic locations, and be instrumental in delivering value to our end customers. We are looking for passionate, motivated individuals to join our exciting journey as we grow, pioneer, and innovate!

Work Arrangement & Location

• Hybrid: 3 days in office, 2 days from home; Remote working option is not available.

• Office Location: Boston – USA (preferred) or Toronto - Canada

• Work timings: This role will require to be on call with Manulife Asia team early AM EST and/or evening EST hours on a regular basis.

Position Responsibilities

Program management of technology projects supporting various business functions (Product & Pricing, Operations, Marketing, Distribution, Finance, and others), including:

• Interacting with global business users to gather high-level project scope

• Supporting business in preparing business cases or BoW exercises

• Creating/supporting resource strategy and onboarding

• Managing stakeholder/sponsor expectations and ensuring project delivery

• Preparing and communicating all project-related plans (project, quality, communication)

• Translate requirements for multi-disciplinary, complex programs into technical specifications applicable across broad range of projects

• Coordinating with teams across locations to develop IT project release roadmap/plan

• Managing multiple workstreams/country teams and overseeing SDLC for end-to-end delivery

• Monitoring and reporting status to stakeholders throughout the program lifecycle

• Setting guidelines to ensure deliverables follow Manulife standards

• Leading and setting up production operation team post-implementation

• Ensuring creation of all projects deliverable documents (e.g., data mapping, test cases, test plan, system delivery plan, handover)

• Managing and communicating project milestones (scope, cost, time)

• Preparing/reviewing SOW documents, including IT budgets

• Negotiating/managing vendor deliverables from a project perspective

Required Qualifications

• Degree in Information Systems/Technology or related discipline with a strong technical background

• At least 10+ years IT industry experience

• At least 5 years of in-depth project/program management experience

• At least 5 years of experience in technical development prior to project management

• Experience leading complex, large IT system rollouts in financial institutions

• Skilled in managing senior stakeholders and IT steerco

• Preferred experience with global/regional/local projects

• Well-versed in all SDLC phases; experienced in traditional and agile projects

• Ability to build trusted partnerships with Asia regional and global stakeholders (IT and Business)

• Hands-on in preparing/reviewing high-quality IT project management documents

• Strong experience managing virtual teams

• Experience in life insurance administration systems and finance industry preferred

• Knowledge of JAVA, Angular, microservices, data management preferred

• Excellent presentation, communication, and interpersonal skills

• Fast learner, able to acquire new technology quickly

Preferred Qualifications:

• Experience working in large complex environment is a definite plus
• Experience from large Financial instituition is a definite plus

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Referenced Salary Location

Modalités de travail

Salary range is expected to be between

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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