Requisition ID: 242814

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a Systems Analyst, you will support the ongoing operations of RPA bots in production. You will be responsible for monitoring bot performance, resolving incidents, maintaining documentation, and assisting with patching activities. This role plays a key part in the day-to-day stability of the automation ecosystem.

Is this role right for you?

• Monitor production bots and proactively identify issues through log analysis and alerting tools.

• Understand the business process, Investigate and resolve incidents independently; escalate complex issues as needed.

• Maintain bot schedules, release records, and support documentation in JIRA and Confluence.

• Participate in knowledge transfer (KT) sessions and document operational procedures for new bots.

• Install and configure required applications in the VM.

• Assist in patching activities by validating bot functionality post-patch and updating documentation accordingly.

• Collaborate with development and business teams to ensure smooth handover of bots into production.

• Generate and maintain Excel-based reports for bot performance and incident tracking.

• Follow prioritization and escalation protocols defined by the Senior Systems Analyst.

• Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.

• Support hybrid onsite-offshore collaboration and ensure timely communication across time zones.

Do you have the skills that will enable you to succeed in this role?

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).

• Minimum 2–4 years of experience in systems monitoring or automation operations.

• RPA certifications (preferred but not mandatory), such as:

o UiPath Certified RPA Associate

• Familiarity with monitoring tools such as Uipath Orchestrator or Pega Robot Manager is an Asset.

• Experience supporting patching activities and validating bot functionality post-patch.

• Proficiency in JIRA, Confluence, and Excel reporting.

• Strong communication and troubleshooting skills.

• Ability to work effectively in a hybrid team model and follow structured support processes.

• Exposure to Agile/Scrum methodologies.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.